Graduate Support Analyst

Aspire; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Aspire seeks a Graduate Support Analyst to join their leading Software-as-a-Service company. This role involves resolving user issues, advising on system functionality, and supporting clients. Ideal candidates will have strong analytical backgrounds, problem-solving skills, and a passion for technology.

Benefits

Collaborative Culture

Innovative Learning

Professional Growth

Constructive Feedback

Immediate Responsibility

Competitive Salary

Incentives and Bonuses

Generous Holiday

Qualifications

• 2:1 or above in an analytical degree subject.
• Excellent A-levels including Mathematics.
• Proficiency in computer literacy (Word, Outlook, Excel).

Responsibilities

• Solve system user problems and resolve customer issues.
• Help customers configure the System to meet their business needs.
• Support other teams in testing new releases of the System.

Skills

Problem-solving

Computer literacy

Teamwork

Customer-focused mindset

Interest in technology

Education

2:1 or above in an analytical degree subject

Excellent A-levels including Mathematics

Job description

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Do you want to work for one the UK's leading Software-as-a-Service providers? A global company whose platform manages over £10bn worth of transactions every year?

I am currently looking for a Graduate Support Analyst to join the team and help to continue the success of this amazing company.

As a Support Analyst, you will:

• Solve system user problems and resolve customer issues.
• Advise users on maximising the System functionality.
• Help customers configure the System to meet their business needs.
• Identify and suggest ideas for new functionalities and services.
• Visit customers to identify opportunities for improved system use.
• Support other teams in testing new releases of the System.

Candidate Profile:

• A 2:1 or above in an analytical degree subject.
• Excellent A-levels including Mathematics.
• Exceptional problem-solving skills.
• Logical, organised, and practical approach.
• Confidence and eagerness to take on responsibility.
• Ability to work well in a team.
• Proficiency in computer literacy Word, Outlook, Excel).
• Customer-focused mindset and ability to build professional relationships.
• Interest in technology and a passion for a software industry career.

Benefits include:

• Collaborative Culture: Be part of a talented, motivated, and friendly group of like-minded colleagues.
• Innovative Learning: Learn to merge innovation and technology to create ground breaking business models with guidance from our management team.
• Professional Growth: Enhance your skills and knowledge through structured training and coaching from experienced colleagues.
• Constructive Feedback: Receive detailed and encouraging performance feedback every quarter, a unique opportunity that helps you excel.
• Immediate Responsibility: Take charge of your own projects as soon as you're ready.
• Competitive Salary: Enjoy a competitive salary with annual performance-based reviews.
• Incentives and Bonuses: Participate in annual bonus and company share incentive schemes based on performance and seniority.
• Generous Holiday: Start with 25 days holiday (plus bank holidays), increasing to 30 days over time.

Training and Development:

• Concentrated initial training and close mentoring for new joiners.
• Industry-standard training in relevant topics.
• Opportunities for senior colleagues to choose courses with allocated time and funding.
• Management-led training sessions to share best practices and experience.

To apply and receive more information on this opportunity please send your CV.

We Are Aspire Ltd are a Disability Confident Commited employer