2nd Line Support Analyst

Big Red Recruitment; Coalville; On-site; GBP 28,000 - 35,000; Full time

Job summary

Big Red Recruitment seeks a 2nd Line Support Analyst for a cutting-edge automated distribution center. The ideal candidate will provide crucial IT support, resolve technical issues, and ensure optimal warehouse operations. Join a high-performance team and take your IT career to the next level while working in a dynamic environment with opportunities for growth.

Benefits

5 weeks' holiday + Bank Holidays

Pension Scheme

Enhanced maternity, paternity, and adoption pay after 1 year

Qualifications

• Ideally have an IT support background related to warehouse or distribution.
• A self-motivated individual capable of fast-paced work.
• Experience with automation technology is a plus.

Responsibilities

• Deliver 2nd line IT support across the warehouse.
• Support rollouts of new automation tools.
• Log and escalate technical issues effectively.

Skills

Problem Solving

Technical Curiosity

Calm under Pressure

Education

IT Support Experience

Exposure to Warehouse/Logistics Operations

Job description

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This range is provided by Big Red Recruitment . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Big Red Recruitment

Recruitment Consultant at Big Red Recruitment

Be at the heart of the UK’s most advanced automated distribution centre – deliver high-impact 2nd line IT support, tech rollouts, and on-the-ground problem-solving.

Are you ready to step up in your IT support career, or bring your warehouse/automation knowledge into a high-performance technical team?

We’re hiring IT Support Technicians to join a growing onsite team supporting critical operations in a cutting-edge automated environment. You’ll be the go-to contact for shift teams, resolving technical issues and keeping warehouse systems running at full capacity.

This role is for you if:

• You thrive in fast-paced, 24/7 environments and understand the demands of warehouse or logistics operations.
• You’re looking to push beyond standard 2nd line support into a tech-led, high-performance setting.
• You’ve worked with automation vendors or are hungry to learn the systems driving them.

What you’ll do:

• Deliver 2nd line IT support for key systems across the warehouse
• Support rollouts of new tools and automation features
• Log, escalate, and track technical issues with ownership
• Work closely with shift teams to keep operations smooth
• Build knowledge of automation systems with full training provided

What we’re looking for:

• An IT support background, ideally with exposure to warehouse, distribution, or automation tech
• A self-motivated problem solver who stays calm under pressure
• Technically curious, operationally aware, and ready to go above and beyond

Why this role?

This is a real opportunity to elevate your career – not just another support role. You’ll be part of a future-facing team, supporting world-class tech and gaining real-time operational insight. For those with ambition, this is the perfect platform to grow and lead.

Shifts & Hours:

Initial onboarding Mon–Fri, 8am–4pm. Then moving to rotating shifts (e.g. 4-on-4-off or 2–3 shift rotation).

Salary & Benefits:

• 5 weeks' holiday + Bank Holidays
• Pension Scheme
• Enhanced maternity, paternity, and adoption pay after 1 year

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.

We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain, Distribution, and Information Technology

• Industries

  Retail, IT System Operations and Maintenance, and Warehousing and Storage

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