Graduate Customer Care Specialist — Hybrid (Finance)

Lendable Ltd; Chatham; Hybride; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Company Equity

Private medical and dental insurance

Annual performance bonus up to £4,000

Reward Gateway discounts

Summer events and team socials

Résumé du poste

Lendable Ltd in the UK is hiring a Graduate Customer Care Advisor in Chatham. This entry-level role supports customers across personal loans, credit cards and car finance, handling queries from first contact to resolution.

You will train in UK Customer Operations to become a fully competent front-line agent, using AI-driven tools and contributing to improved automated journeys. The role is hybrid with three days in Chatham and weekend work as described, plus growth opportunities.

Qualifications

• Entry-level role seeking to start a career in operations at a financial services firm.
• Clear, empathetic communication and ability to learn quickly.
• Good organisation and ability to manage multiple tasks with structured processes.
• Willingness to work in Chatham three days a week and two weekend days a month.

Responsabilités

• Resolve general customer service and financial support queries across products.
• Own each enquiry from first contact to resolution and escalate when needed.
• Support customers in financial difficulty or vulnerable situations with appropriate options.
• Ensure conversations stay on track and log interactions for audit and learning.
• Use AI and digital tools to resolve queries faster and provide feedback for improvements.

Description du poste

Lendable Ltd in the UK is hiring a Graduate Customer Care Advisor in Chatham. This entry-level role supports customers across personal loans, credit cards and car finance, handling queries from first contact to resolution.

You will train in UK Customer Operations to become a fully competent front-line agent, using AI-driven tools and contributing to improved automated journeys. The role is hybrid with three days in Chatham and weekend work as described, plus growth opportunities.