Graduate Accountant - Customer Support

Matched; Wokingham; Ibrido; GBP 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Office in Wokingham

Descrizione del lavoro

Matched is hiring a Customer Support Executive in the UK. This hybrid role requires 3 days a week in our Wokingham office, supporting customers and helping them get the most value from our FinTech software.

You will use your accounting knowledge to assist clients, answer calls and emails, and contribute to improving support materials and knowledge bases. A degree with an accountancy/finance module or AAT/ACCA is preferred.

Competenze

• 6+ months experience in a customer service role, ideally phone and email.
• Degree or qualification including accountancy/finance module.

Mansioni

• Answer customer support calls and emails with exceptional care.
• Build knowledge of accountancy, tax and accounts to help customers.
• Learn products to resolve customer questions effectively.
• Assist existing and prospective customers with general sales inquiries.
• Suggest improvements to support materials such as FAQs and guides.

Conoscenze

Customer support

Customer service

Communication skills

Formazione

Accountancy module (business/finance)

AAT / ACCA qualification

Descrizione del lavoro

Location: Hybrid, 3 days a week in the Wokingham office

Why:

FinTech Software Vendor experiencing huge growth

• Do you have an Accountancy Qualification (AAT) or an Accountancy Degree?
• Do you have 6+ months experience providing customer support or customer service?

The company are a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route.

You will have daily opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers.

• Answer customer support telephone calls and emails, providing exceptional customer care
• Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers.
• Build your knowledge of products and use this to resolve customers' questions
• Assist existing and prospective customers with general sales enquiries
• Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
• Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes

Requirements - Graduate Accountant - Customer Support

• A degree that included an accountancy or finance module such as business, accountancy, finance or AAT or ACCA
• 6+ months experience in a customer service role (ideally supporting customers over phone and email)
• A confident, calm and concise telephone manner
• Clear communication both written and spoken
• An analytical and organised approach to problem solving
• The ability to interact positively with customers at all levels
• The ability to work well under pressure