Junior/Graduate Customer Support Accountant

FreeAgent; City of Edinburgh; Hybrid; GBP 27,500 - 31,500; Full time

Benefits offered by this job

33 days holiday

Flexible/hybrid working

Private health care

Life assurance

5% matched pension contributions

Summer 4-day weeks

Buy-as-you-earn share schemes

Volunteering day

Job summary

FreeAgent is looking for a Junior Customer Support Accountant in Edinburgh to assist customers via phone, email, and online chat. Ideal candidates will have an accounting degree, strong knowledge of accounting processes, and previous customer service experience.

This permanent role offers a salary of £27,500 to £31,500 and includes benefits such as flexible/hybrid working, 33 days holiday, and wellness webinars. Join a diverse team committed to exceptional customer support.

Qualifications

• Accounting degree or completed accountancy-related studies.
• Strong knowledge of accounting processes and practical experience.
• Highly computer-literate and tech-savvy.
• Understanding of small business issues and financial software.
• Experience with bookkeeping and accounting software.
• Experience in providing first-rate customer service.

Responsibilities

• Serve as first point of contact for customers via phone, email, and online chat.
• Provide training to customers through outbound calls.
• Proactively contact users to see if they need help.
• Assist product teams by testing new features.

Skills

Accounting knowledge

Computer literacy

Customer service experience

Tech-savviness

Education

Accounting degree or related studies

Tools

Accountancy software

Job description

Overview

We pride ourselves on our exceptional customer support and are looking for accounting/bookkeeping professionals interested in a career in fintech to complement and grow our experienced team of qualified and part‑qualified bookkeepers and accountants. We invest in our people, providing in‑house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high‑performing team. Check out this blog for more insight into what life’s like in our exceptional Support Team.

Department

Support

Location

Edinburgh

Compensation

£27,500 - £31,500 per year

Role

Junior Customer Support Accountant

Responsibilities

• Serve as first point of contact for our customers via phone, email, and online chat, responding accurately and promptly to customer queries
• Provide training to customers through outbound calls, both to people on a free trial and to subscribers who request further training
• Proactively contact users to see if they need help
• Help people who are interested in the product but need more information to decide if it’s right for them
• Assist the product teams by testing new features or upgrades to existing functionality

Ideal qualifications

• Have an accounting degree or completed accountancy‑related studies
• Have a thorough and robust knowledge of accounting processes, ideally supported by practical experience
• Be highly computer‑literate and tech‑savvy, understanding that online engagement is crucial to the success of our business
• Have a clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them
• Have an awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience
• Enjoy providing first‑rate customer service and have experience of this from a previous role

Anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.

Work pattern

This is a permanent role (Monday to Friday, 9 am to 5 pm). The role will be based in our Edinburgh office, with an initial training period of at least 6 months. After the training period, there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week.

We believe in a strong work‑life balance, with a standard 35‑hour working week.

Benefits

• Annual starting salary of £27,500 – £30,000 per annum, with room to progress to £31,500 within the band and beyond
• 33 days holiday (and an extra day for each year you’re with us)
• Flexible/hybrid working
• Private health care
• Life assurance
• 5 % matched pension contributions
• Summer 4‑day weeks (additional 8 days off)
• Buy‑as‑you‑earn share schemes
• Sabbatical leave (unpaid)
• Cycle to work scheme
• Wellness webinars
• Focused learning time and learning budgets
• Volunteering day

FreeAgent is an equal opportunities employer, and we invest in our people and culture to ensure we have a happy, diverse and high‑performing team. We strongly encourage applications from people with varied backgrounds and perspectives. All applicants are considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, age, disability, family or parental status.

We hope the detail in our job advertisements is informative but not limiting. Research shows, and we’ve observed, that underrepresented groups are less likely to apply for a role without meeting all of the criteria listed. If this feels relatable we’d encourage you to apply, even if you think there may be areas for development.