GP Surgery Administration Apprentice

IPS International; Walmer; Remote; GBP 14,000 - 21,000; Full time

Job summary

IPS INTERNATIONAL LIMITED is recruiting an Apprentice Administrator for our GP Practice in Walmer. You’ll blend hands‑on office work with front desk reception, record management and IT, while studying towards a Level 3 Business Administrator standard.

This 32.5 hour week runs Monday to Friday, with on‑site training and monthly visits from an IPS trainer. You’ll need GCSE English and Maths, and be 18 or over.

Qualifications

• GCSE English and Maths (grade 4/C or above) required.
• Must be 18 years or over.
• Apprenticeship begins with on‑the‑job training and studying towards Level 3 Business Administrator.

Responsibilities

• Provide front desk reception duties as needed.
• Admin support, secretarial tasks and IT assistance.
• Handle patient communications and record management with confidentiality.

Skills

Customer care skills

Reliable

Willingness to Learn

Interpersonal Skills

Education

GCSE English and Maths

Tools

MS Office

Job description

We are recruiting for an administrator within our GP Surgery. Your role will be combining hands on office work in a primary care setting covering patient communications, Record management, general office tasks, Secretarial work and IT, alongside studying for a nationally recognised qualification in Business Administration.

Wage

£13,520 to £21,479.90, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Hours Monday - Friday 9.00am - 3.30pm with half an hour break each day, 32.5 hour week worked across 5 days to include course work.

32 hours 30 minutes a week

Tuesday 1 December 2026

Duration

1 year 8 months

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

An Apprentice in an Administrative role in General Practice would train to provide front desk reception duties from time to time, administrative support, Secretarial skills, IT working towards a recognised qualification such as a Business Administrator or Medical Secretary at level 3.

• Secretarial Duties - Letters and referral work
• Reception Duties to include front facing tasks from time to time
• Managing incoming calls, direct enquiries and signposting of patients to the relevant care provider
• Scan, file and accurately enter new patient data while maintaining strict confidentiality and GDPR compliance
• Ad hoc administrative duties to help the management team when required

Where you'll work

24 MARINE ROAD
WALMER
DEAL
CT14 7DN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management.

The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.

Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard.

Requirements

GCSE in:

English and Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Reliable
• Willingness to Learn
• Interpersonal Skills

Other requirements

PLEASE NOTE: THE APPLICANT MUST BE 18 YEARS OR OVER.

Shortlisted applicants will be required to complete an eligibility check phone call with IPS International, Apprenticeship Training Provider. Please note that your application cannot proceed without completing this call.

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.

NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company.

**If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you. If you would like to opt out of this mailing list please select unsubscribe in the email.**

About this employer

We are a General Practitioners, who provide the best possible healthcare to all of our patient groups in an inclusive, caring environment and to treat all of our patients with dignity, respect, compassion and empathy.

Career pathways from entry level administration and support roles, to IT roles and Management. Progression is possible to that of Senior operations, Clinical healthcare roles such as Health Care Assistants, Phlebotomist and Clinical Nursing staff.

The contact for this apprenticeship is:

IPS INTERNATIONAL LIMITED

Mandy Rai

01634 298808

The reference code for this apprenticeship isVAC2000056077.