Business Administration L3 Apprentice (General Practice Medical Receptionist/Administrator)

Career Choices Dewis Gyrfa Ltd; West Kirby; On-site; GBP 11,000 - 16,000; Full time

Benefits offered by this job

On-site parking

Excellent public transport links

Nationally recognised qualification

Potential permanent role after Apprent

Job summary

Great Homer Street Medical Centre, a busy NHS GP practice in Liverpool, is offering a Medical Receptionist/Administrator Apprentice position. You will gain hands-on experience while training for a National Level 3 Business Administrator qualification, serving as the first point of contact for patients and supporting daily admin tasks.

Opportunities include on-site parking, excellent public transport links, and potential for a permanent role after successful completion of the apprenticeship.

Qualifications

• GCSE maths and English at grade C or equivalent.
• DBS check required.
• Two references required.
• Education toward GCSEs accepted if applicable.

Responsibilities

• Register new patients promptly and accurately.
• Explain procedures to patients and maintain records.
• Open, sort and prepare post and letters.
• Enter and retrieve patient data on the system.
• Manage patient communications and appointments.
• Answer calls and handle enquiries.

Skills

IT knowledge

Microsoft Word

Customer care

Attention to detail

Follow instructions

Team player

Empathetic

Education

GCSE Maths and English (Grade C)

Tools

Microsoft Word

Job description

Business Administration L3 Apprentice (General Practice Medical Receptionist/Administrator)

Employer:

Location:

Pay:

£10 to £10 per hour, To Be Specified

Contract Type:

Hours:

Full time

Disability Confident:

Yes

Closing Date:

23/10/2026

About this job

Great Homer Street Medical Centre is a busy and friendly NHS GP practice serving the local Liverpool community.

As part of the Anfield and Everton Primary Care Network (PCN), the practice is dedicated to providing high-quality patient care and supporting the health and wellbeing of its diverse patient population.

Joining the team offers an excellent opportunity to gain valuable experience within the NHS whilst working alongside experienced healthcare professionals in a supportive environment.

The Role: An exciting opportunity has arisen for a motivated and friendly individual to join Great Homer Street Medical Centre as a Medical Receptionist/Administrator Apprentice.

This role offers the chance to gain valuable experience within a busy NHS GP practice while working towards a nationally recognised Level 3 Business Administrator qualification You will be the first point of contact for patients and visitors, providing excellent customer service and administrative support to help ensure the smooth running of the practice.

Key Responsibilities:

Ensure that all new patients are registered onto the computer system promptly and accurately and make up files where required.

Explain practice arrangements and formal requirements to new and temporary patients and ensure procedures are followed.

Open, stamp and sort post and ensure it is distributed correctly.

Prepare outgoing post.

Enter patient information on to the computer system and retrieve data as required.

Retrieve, file and photocopy patient notes as per the practice procedures.

Action Electronic tasks and emails received from GP’s, other practice staff sand third party organisations.

Prepare patient letters and invitations and set diary dates for medical reviews.

Action patient tasks and requests received via the patient email account

Book transport and ambulances when required.

Greeting patients and other visitors to the practice.

Deal with all general enquiries, explain procedures and book new and follow-up appointments.

Receive and make telephone calls as required.

Issue, request repeat and acute prescriptions

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Contact patients in the event of any changes to their booking or a clinic.

Benefits: - £10.00 per hour. - 20 days annual leave (pro rata) plus bank holidays.

On-site parking available.

Excellent public transport links with bus stops near the practice.

Opportunity to gain a nationally recognised qualification.

Potential for a permanent role upon successful completion of the apprenticeship

We're Looking For Someone Who Is:

Friendly and professional.

Organised and reliable.

Keen to learn new skills.

Comfortable working as part of a team.

Passionate about helping people.

• DBS Check: Required
• References: Two references required
• Fri, days and times to be confirmed during interview process Qualifications Required
• Education Grade C GCSE maths and English. (this is not always a barrier for us) or working toward them Personal Qualities
• A team player, we are a small team and rely on each other,
• Polite,
• Empathetic hard working.

Skills Required

• Some knowledge of IT,
• Microsoft word etc, would be an advantage but not necessary if willing to learn
• Customer care
• Attention to Details
• Able to follow instructions Training to be Provided Your full role and responsibilities will be set out by your employer.

They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.

You will be working towards the Business Administrator Level 3 apprenticeship standard, which includes: Knowledge, Skills and Behaviours

• Business Administrator L3 Apprenticeship Standard Functional skills in Maths and English if required This will be delivered by your dedicated training provider, Realise.

Future Prospects Possibility of permanent role when the apprenticeship ends Apprenticeship Duration 15 Months

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