Apprentice Administration Assistant

Nottinghamshire Healthcare NHS Foundation Trust; Stanton Hill; On-site; GBP 14,000 - 17,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust is inviting applications for an Apprentice Administration Assistant in Adult Mental Health. The role offers a post learner a chance to work within the NHS admin team at Ashfield LMHT and to undertake a Level 3 Business Administrator Apprenticeship over 18 months.

The Apprentice will gain diverse experience supporting multiple teams, with training time allocated to complete the apprenticeship and 20% off-the-job training.

Qualifications

• GCSE English and Maths at Grade C/4 or above.
• Keyboard/word processing experience
• Microsoft Office software experience
• Customer care experience
• Good interpersonal and communication skills

Responsibilities

• Provide general office and administration support.
• Undertake general office duties (phone, messages, filing, photocopying, post).
• Communicate with staff and visitors to resolve issues.
• Arrange and administer meetings, book venues, prepare/distribute papers.
• Under supervision, produce letters, reports and maintain databases.
• Develop and maintain filing systems and records.
• Assist with ordering supplies as appropriate.
• Support team during staff leave to maintain service quality.
• Record and securely store confidential information.
• Undertake annual appraisal and development planning.
• Complete required training as needed.

Skills

Interpersonal skills

Organisational skills

Attention to detail

Willingness to learn

Confidentiality

Education

GCSE English and Maths (Grade C/4 or above)

Tools

Microsoft Office

Job description

Nottinghamshire Healthcare NHS Foundation Trust

Apprentice Administration Assistant

The closing date is 29 October 2026

Adult Mental Health have an exciting opportunity for an Apprentice Administrator to work within our admin team based at Ashfield LMHT at the Millfields Centre. The Post Holder will become fully conversant and competent in providing administrative support within the NHS. The post holders will gain a diverse administration experience supporting a variety of teams.

In addition, the post holders will be given support and time to complete a Level 3 Business Administrator Apprenticeship.

The ideal candidates would be hard working with a desire to develop into a role within the NHS.

Main duties of the job

To provide general office and administration support services.

To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc

To communicate with staff and visitors on a daily basis, providing support where required and working to help resolve any issues

Assist the administrative team to arrange and administer meetings, including booking venues, the preparation and distribution of papersUnder supervision produce accurate letters, reports and maintain databases etc, as required

Under supervision develop and maintain administrative support systems and manual and electronic filing systems, ensuring that systems are effective in their use and are reviewed regularly

To assist with the ordering of supplies as appropriate

Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team

To record and securely store information relating to confidential matters and enquiries

To undertake an annual appraisal to identify any necessary personal development required to meet the objectives of the Team, and to further develop the post-holders' skills and role

The post-holder will be required to undertake essential training as and when required

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Job responsibilities

To contribute to the administrative work within the team.

To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:

Business Administrator Level 3 Apprenticeship

Knowledge-based off the job training will take place during the 18 months of the Apprenticeship. The Apprentice must complete 20% off the job training to be eligible for the Apprenticeship.

Please note that this post does not meet the pay level required for a Skilled worker visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Person Specification

Qualifications

• Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade C/4 or above

Experience

• Keyboard/word processing experience
• Microsoft office software experience
• Work experience (paid or voluntary)
• Customer Care Experience

Knowledge

• Good interpersonal and communication skills
• Good organisational skills and punctual
• Conscientious with attention to detail
• Willing to learn and ability to retain information
• Knowledge of and willingness to display confidentiality

Values and Behaviours

• All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Contractual Requirements

• Willingness to travel to a variety of bases within a defined geographical locality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

£15,600 a yearper annum (pro rata for part-time)