PCN Business Administration Apprentice

West Suffolk Clinical Commissioning Group; Woodbridge; Remote; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Apprenticeship qualification

Off-the-job learning time

Structured induction and supervision

Varied GP practice experience

NHS pension access

Job summary

Deben Primary Care Network is offering a business administrator apprenticeship to join a friendly, award-winning team across four GP practices and a modern PCN administrative service.

You will learn to use Microsoft 365, NHS email, SystmOne, and approved digital systems, while gaining practical experience and working toward a recognised Business Administrator apprenticeship qualification.

Qualifications

• Enthusiastic about learning and committed to completing the apprenticeship.
• Has basic digital skills and is keen to develop confidence with new systems.
• Communicates clearly, politely and respectfully.
• Organised, reliable and pays attention to detail.
• Works well as part of a team and is willing to ask questions.
• Understands the importance of confidentiality and professional behaviour.
• Can attend workplace and apprenticeship learning reliably.

Responsibilities

• Support patients, clinicians and administrative teams across Deben Health Group PCN.
• Learn how to use digital systems, process documents and maintain accurate records.
• Prepare letters and maintain records while handling routine tasks and enquiries.

Job description

About the Role

Deben Health Group PCN is looking for an enthusiastic and reliable business administration apprentice to join our friendly, award-winning team. This is a supported learning role where you will gain practical experience while working towards a recognised Business Administrator apprenticeship. With training and supervision, you will learn how to use digital systems, process documents and correspondence, manage routine tasks and enquiries, prepare letters, maintain accurate records and support patients, clinicians and support administrative teams across the PCN.

What you will learn:

• How professional administration supports safe and effective primary care.
• How to use Microsoft 365, NHS email, SystmOne and approved digital systems.
• How to prepare correspondence, process documents and maintain accurate records.
• How to communicate helpfully and professionally with patients, colleagues and partner services.
• How to manage priorities, work as part of a team and contribute ideas for improvement.
• How to protect confidential information and recognise when an issue needs to be escalated.

What we offer:

• A recognised business administrator apprenticeship qualification.
• Protected off-the-job learning time.
• A structured induction, workplace supervision, mentoring and regular progress reviews.
• Varied experience across four GP practices and a modern PCN administrative service.
• An apprenticeship salary in line with current statutory requirements and PCN policy.
• Access to the NHS pension scheme and NHS or Blue Light discounts, subject to eligibility.
• The opportunity to apply for suitable roles following successful completion, although continued employment cannot be guaranteed.

Please see job description for further details.

About the Candidate

To be considered for this position, you will require the following:

• Enthusiastic about learning and committed to completing the apprenticeship.
• Has basic digital skills and is keen to develop confidence with new systems.
• Communicates clearly, politely and respectfully.
• Organised, reliable and pays attention to detail.
• Works well as part of a team and is willing to ask questions.
• Understands the importance of confidentiality and professional behaviour.
• Can attend workplace and apprenticeship learning reliably.

About Us

Deben Primary Care Network support approximately 38,500 patients across Wickham Market Medical Centre, Peninsula Practice, Little St John Street Surgery and Framfield House Surgery.

If you would like an informal chat about the apprenticeship before applying, please contact Sophie Thorne at [e-mail]. Sophie will be happy to explain the role, learning arrangements and what it is like to work with Deben Health Group PCN.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.