GP receptionist/administrator

NHS Jobs; Cardiff; In loco; GBP 22.000 - 26.000; Tempo pieno

Descrizione del lavoro

NHS Jobs is seeking an on-site receptionist in Cardiff to support a GP practice with front-desk duties and patient services. The role involves telephone triage, appointment management, handling information with care, and assisting clinical staff with administrative tasks.

Responsibilities include maintaining patient records, ensuring confidentiality, and supporting the prescribing process within practice timescales. A proactive, courteous approach and meticulous admin skills are essential.

Mansioni

• Answer the telephone in line with Practice telephone protocol.
• Make appointments and attend to patients' requests promptly and courteously.
• Provide information to patients clearly, considering individual needs and relay messages accurately to staff.
• Prioritise the reception workload and manage admin tasks accurately.
• Assist with prescribing processes and issue acute and repeat prescriptions within set timescales, following protocol.
• Extract prescribing/administrative information from clinical correspondence and update patient records.
• Undertake necessary training and development.
• Maintain confidentiality and effective communication at all times; follow policies.
• Keep reception and admin areas tidy and follow health and safety regulations.
• Carry out filing, shredding and photocopying as appropriate.
• Deputise for administrative functions in absence of colleagues.
• Complete prescription requests and work with the team to meet deadlines.
• Review records and produce summaries of patients’ medical history.
• Carry out Vision scanning reads and attach scanned documents to health records.
• Carry out system searches as requested.
• Support clinical staff with general admin tasks as requested.

Descrizione del lavoro

DUTIES AND RESPONSIBILTIES

• Answer the telephone in line with Practice telephone protocol.
• Make appointments and generally attend to patients requests in a prompt, professional and courteous manner.
• Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.
• Prioritise the reception workload, dealing accurately with all administrative tasks.
• Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
• Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly.
• Undertake further training and development as necessary.
• Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
• Keep reception/administrative office areas tidy and be aware of and ensure health and safety regulations are maintained.
• Undertake filing, shredding and photocopying as appropriate.
• Carry out any other reasonable duties requested of you Deputise for administrative functions, in absence of colleagues.
• Complete prescription requests for patients Work with other team members to ensure deadlines are met.
• Reviewing records and accurately producing a summary of the patients medical history
• Accurately read-coding data on VISION Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested