GP Receptionist - 38 hours

The Bridge Group Practice; Hull and East Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Hull is seeking a dedicated Receptionist to undertake a variety of reception duties and provide support to the clinical team. The ideal candidate will manage the practice appointment system, greet patients, and handle inquiries efficiently. This full-time position demands excellent communication and organizational skills, with a commitment to patient care. The role includes working across two sites and occasional Saturday shifts.

Qualifications

• Experience in a similar reception role is essential.
• Understanding of GMS practice operations.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone, and e-requests for appointments.
• Answer incoming phone calls and deal with requests appropriately.

Skills

Communication

Organizational skills

Customer service

Attention to detail

Tools

Systm One

Job description

Responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Main duties of the job

• a. Maintainand monitor the practice appointment system.
• b. Processpersonal, telephone and e-requests for appointments
• c. Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately.
• d. Signpostpatients to the correct service
• e. Themanagement of repeat prescriptions, ensuring they are processed accuratelyand efficiently.
• f. Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• g. Clinicallycode data on Systm1
• h. Photocopydocumentation as required.
• i. Dataentry of new and temporary registrations and relevant patient information asrequired.
• j. Inputdata into patients healthcare records as necessary
• k. Directrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team
• l. Manageall queries as necessary in an efficient manner.
• m. Maintaina clean, tidy, effective working area at all times.
• n. Monitorand maintain the reception area and notice boards.
• o. Supportall clinical staff with general tasks as requested.
• p. Actionincoming emails and correspondence as necessary
• q. Scanpatient related documentation and attach scanned documents to patients records.
• r. Completeopening and closing procedures in accordance with the duty Rota.

About us

The Bridge Group Practice works withintwo purpose built premises in the West and North Hull. We serve 8500+ patients,we are part of the NEXUS Primary Care Network, comprising of 4 local practices.

We are a GMS practice. Our clinicalsoftware is Systm One and we are paper light. We achieve highly in QOF andprovide a range of Enhanced Services. Our C.Q.C. inspection in 2016 was ratedGOOD but, our main strengths lie in our commitment to the ideals of atraditional family practice with strong ties in our local population and goodworking relationship with our neighboring practices.

We have an Advanced Nurse Prescriber,and a Nurse Practitioner In Addition wehave two highly motivated and experienced nurses who, along with our two healthcare assistants take care of much of our long term conditions monitoring. Thepractice is fortunate in having excellent administration and reception staff atboth sites

Job responsibilities

38 hours per week over 4 days.

Mondays 8am until 6pm,Tuesdays 8am until 5.30pm, Wednesdays 8am until 6pm and Fridays 8am to 6.30pm with 30 minutes unpaid lunchbreak. You would be required to work at both the Orchard Centre and Elliott Chappell.

You would also be required to work the occasional Saturday morning 9am- 12pm

Person Specification

Experience

• Refer to attached person specification
• Refer to attached person specification

Qualifications

• Refer to attached person specification
• Refer to attached person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.