GP Receptionist

NHS; Stratford-upon-Avon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Stratford-upon-Avon is looking for an experienced receptionist. The role involves managing patient appointments, handling medical records, and ensuring support to the healthcare team. You will need excellent communication skills and the ability to work in a fast-paced environment. This position offers comprehensive training and the chance to join a team dedicated to high-quality patient care and service.

Benefits

Excellent rates of pay

Full training provided

Qualifications

• Proven experience in medical reception is useful.
• Competent with IT systems and prescriptions.
• Good communication skills and strong customer service.

Responsibilities

• Answer phones and manage appointment scheduling.
• Assist patients effectively and courteously.
• Handle medical records and administrative tasks.
• Ensure compliance with health and safety regulations.

Skills

Medical Reception Experience

IT Competence

Customer Service

Education

GCSE grade A to C in English and Maths

NVQ level 2 in Health and Social Care

Job description

We have exciting opportunities to join our practice based in Stratford upon Avon.

We are seeking friendly and enthusiastic experienced reception and administrative staff to join our family. We are a progressive and forward thinking Practice always striving for excellence.

Excellent rates of pay, full training will be given

Main duties of the job

Experience of Medical Reception useful especially around Emis docman, accuryx and online consultations. IT competent and experience with prescriptions advantageous

Role will include:

1. Answering the phone and making appointments

2. Liaising with patients front of house

3. Administration tasks around appointment

4. Filing and extracting medical records and any documents relating to medicalrecords, to include the scanning of letters and automated filing of pathology

5. Use of the practice computing system as necessary, to undertake recallprocedures and any other related duties

6. To be conversant with organisational policies and procedures to ensure anefficient and effective delivery of service provision

About us

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974.

To take responsibility for their own health and safety and that of other personswho may be affected by their own acts or omissions.

To ensure you are fully trained and conversant with fire regulations and healthand safety and understand what to do in an emergency.

Equality and Diversity

To carry out at all times their responsibilities in line with Equal OpportunitiesPolicy and Procedure.

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the practice,

Confidentiality

To maintain confidentiality of information relating to patients,

Safeguarding

Whilst in post, Staff are expected to acquire and update their knowledge onsafeguarding as per the document requirements and policies.

Job responsibilities

TRINITY COURT SURGERY JOB DESCRIPTIONJOB TITLE: RECEPTIONISTHOURS: 37 hours across 4 daysREPORTS TO: PRACTICE MANAGERJob summary:Receive, assist and direct patients in accessing the appropriate service or healthcare professionalin a courteous, efficient and effective way. Provide general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either in person or via thetelephone.Job responsibilities:AdministrationTo have a thorough knowledge of all practice proceduresTo work in accordance of written protocolsPulling/filing notes and updating as necessaryFiling post in medical recordsFax and photocopy as requestedRegistrations of new patients computer data entry and medical recordsProcess patients changes of address computer data and medical records (have knowledgeof practice area)ReceptionReceiving patients, consulting with members of practice teamCover all reception positions as necessaryProcess appointment requests for appointments from patients by telephone and in person.Deal with visits/requestsHave working knowledge of telephone/bleep system, during and after hoursClear rooms after surgeriesEnsure building security have thorough knowledge of doors/windows/alarmAny other tasks allocated by managersOther Tasks Specific to RoleFor example, manage notice boardsConfidentiality:During seeking treatment, patients entrust us with, or allow us to gather, sensitive informationin relation to their health and other matters. They do so in confidence and have the right toexpect that staff will respect their privacy and act appropriately

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care