GP Receptionist

Primary Integrated Community Services Ltd; Market Warsop; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

NHS Pension 2015

Govt scheme eligibility

Generous leave

Education opportunities

Cycle to work

Blue Light Card

Staff events

Wellbeing group

Job summary

Primary Integrated Community Services Ltd is seeking a receptionist to join our team. Experience is preferred but training will be provided, and you will maintain a high standard of reception for visitors and patients, with NHS experience desirable.

You will respond to patient requests for appointments with clinical staff, explain practice arrangements to new patients, and use good judgment to prioritise urgent consultations in a calm, professional manner within a multidisciplinary team.

Qualifications

• Experience in reception preferred but training will be provided
• NHS/clinical practice experience desirable
• Excellent communication and patient-focused approach

Responsibilities

• Respond to patient requests for appointments with clinical team members
• Explain practice arrangements and requirements to new patients and those seeking temporary cover
• Use judgment to ensure urgent cases are seen in a logical, non-disruptive manner

Skills

Team & interpersonal

IT skills

Telephone manner

Education standard

Education

Good standard of education

Job description

We are looking to recruit a receptionist to join our team experience is preferred but not essential as training will be given. You will be responsible for maintaining a high level of quality reception service to visitors and ideally will bring NHS experience to the practice.,

• You will respond to all requests by patients requiring appointments with members of the clinical team, ensuring adherence to practice protocols for booking appointments and signposting to alternative services as appropriate
• You will explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures to add these patients to the clinical system are completed.
  You will be able to use your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Strong customer/patient focus
  We offer a comprehensive package which includes:
• NHS Pension 2015 Scheme (subject to eligibility)
• Alternative government-based scheme (subject to eligibility)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
• Free parking across many sites
• Personalised induction into the company and job role

KEY REQUIREMENTS

• A good standard of education
• Strong team and interpersonal skills
• Strong IT skills
• First class telephone manner