GP Practice Receptionist — Training Provided, Patient Focus

Albion Mount Medical Practice; Dewsbury; On-site; GBP 14,000 - 21,000; Full time

Job summary

Albion Mount Medical Practice in Dewsbury is seeking a dedicated GP Practice Receptionist to join our busy team. You will be the first point of contact for patients, delivering excellent customer service and essential administrative support to ensure smooth day-to-day operations.

Experience with Systmone is preferred but not essential since full training will be provided. The role offers a supportive environment and opportunities to develop in NHS practice operations.

Qualifications

• Good communication skills, oral and written.
• Good team working.
• Good interpersonal skills.
• Flexibility.
• Well mannered and well presented.
• Patient, tolerant, tactful and discreet.
• Enthusiastic, honest and reliable.
• Previous use of Systmone.
• Self-motivating.
• Demonstrate initiative.
• Ability to prioritise tasks.
• Able to tolerate and manage stress.

Responsibilities

• Greeting patients and visitors in person, by phone, and by email.
• Booking, amending and cancelling appointments using clinical systems.
• Processing repeat prescription requests and supporting clinicians with admin tasks.
• Handling patient records with confidentiality and accuracy.
• Assessing patient needs and guiding them to appropriate services.
• Acting as a chaperone during clinical examinations when training allows.
• Providing information about practice arrangements to new or temporary patients.
• Maintaining tidiness, safety and security of the premises.
• Attending staff meetings and undertaking training as required.
• Reporting risks and supporting health, safety and infection control measures.

Skills

Strong communication

Teamwork

Interpersonal skills

Flexibility

Professionalism

Systmone experience

Initiative

Prioritisation

Multitasking

Reliability

Tools

Systmone

Job description

Albion Mount Medical Practice in Dewsbury is seeking a dedicated GP Practice Receptionist to join our busy team. You will be the first point of contact for patients, delivering excellent customer service and essential administrative support to ensure smooth day-to-day operations.

Experience with Systmone is preferred but not essential since full training will be provided. The role offers a supportive environment and opportunities to develop in NHS practice operations.