GP Practice Receptionist-12 Months Fixed Term

St. Andrew's House Medical Centre; Stalybridge; On-site; GBP 18,000 - 24,000; Part time

Job summary

St Andrews House Medical Centre in Stalybridge, Greater Manchester is seeking a medical receptionist to join a busy three-partner GP Practice. You will be the friendly first point of contact for patients, handling queries, appointments, and post with a focus on excellent customer service.

The role requires computer literacy, multitasking across duties, and flexibility to cover holidays and sickness. Start date ASAP; full training provided.

Qualifications

• Customer care experience is essential.
• Able to multitask in a busy environment and handle customer enquiries.

Responsibilities

• Greeting and welcoming visitors.
• Scheduling appointments and handling enquiries.
• Answering phone calls and sorting post.
• Assisting with queries and supporting doctors as needed.
• Maintaining stock and ordering supplies.

Skills

Customer service experience

Multitasking

Tools

Docman 10

Job description

St Andrews House Medical Centre, Stalybridge, Greater Manchester SK15 2AU

30 hours per week flexibility needed

We are a friendly three-partner GP Practice in the Stalybridge, Tameside area, and we are looking to recruit a medical receptionist to join our busy team. As the front of the house for the Practice, you should enjoy working with the general public and dealing with their enquiries; excellent customer service skills are therefore essential.

Main duties of the job

Job Duties:

• Greeting and welcoming visitors
• Scheduling
• Carrying out requests from management as needed
• Maintaining stock and ordering supplies
• Answering emails and sorting post
• Answering phone calls and transferring them as necessary
• Any other duties required by the GP practice and consistent with the role

Work remotely:

• No

Job responsibilities also include assisting with queries, scanning documentation onto clinical records using Docman 10, ensuring correct coded information and good record keeping guidelines are followed to a high standard, liaising with doctors and community teams, attending monthly practice meetings, accepting and returning of medical records in line with policy, checking surgery emails and responding and any other task assigned to you by the GP partner which fits with your skills and attributes.

About us

Experience

The right candidate should be able to evidence their customer care experience as this is essential as well as being computer literate and be able to multi task in a busy environment.

Flexibility

The job also does rely on a certain amount of flexibility to cover holidays and sickness- flexible over 5 days Mondays to Fridays

Start Date: ASAP

Job responsibilities

As front of house for the Practice you should enjoy working with the general public and dealing with their enquiries, excellent customer service skills are therefore essential. A main part of the job will be booking patients in, ordering prescription requests on the computer, actioning tasks from the doctors, answering the telephone and dealing with patient enquiries. Job responsibilities also include assisting with queries, scanning documentation onto clinical records using Docman 10, ensuring correct coded information and good record keeping guidelines are followed to a high standard, liaising with doctors and community teams, attending monthly practice meetings, accepting and returning of medical records in line with policy, checking surgery emails and responding and any other task assigned to you by the GP partner which fits with your skills and attributes.

Person Specification

Experience

• We invite applications from candidates with previous customer service experience. The candidate will be able to multitask in a busy environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.