GP Practice Receptionist - Full Training + IT Support

Almondbury Surgery; Huddersfield; On-site; GBP 12,000 - 15,000; Full time

Job summary

Almondbury Surgery in Huddersfield is recruiting a medical receptionist to join our busy practice. The role provides reception and administrative support to the whole team, requiring strong customer service and IT skills.

Training is provided for System One, and we value good written and oral communication as well as confidentiality and professionalism. You will welcome patients, answer calls, book appointments, manage records, and liaise with GPs and nurses.

Qualifications

• GCSE A to C in English & Maths or equivalent.
• Qualification in customer care.
• Experience in customer service desirable.

Responsibilities

• Welcoming patients to the surgery and providing a friendly reception service.
• Answering incoming telephone calls promptly and dealing with a wide range of patient queries.
• Booking, cancelling and rearranging GP, nurse and other clinical appointments.
• Supporting patients with general enquiries and directing them to the appropriate service.
• Take accurate messages and relaying information to the relevant team members.
• Managing the reception area and assisting patients with check-in and other administrative queries.
• Liaising with GPs, nurses, administrative staff and other healthcare professionals.
• Maintaining accurate and confidential patient records.
• Handling sensitive and sometimes challenging conversations calmly, respectfully and professionally.
• Carrying out general administrative duties to support the smooth running of the practice.

Skills

Customer service

Communication skills

Time management

Organisational skills

Education

GCSE English & Maths

Customer care qualification

Tools

System One

Job description

Almondbury Surgery in Huddersfield is recruiting a medical receptionist to join our busy practice. The role provides reception and administrative support to the whole team, requiring strong customer service and IT skills.

Training is provided for System One, and we value good written and oral communication as well as confidentiality and professionalism. You will welcome patients, answer calls, book appointments, manage records, and liaise with GPs and nurses.