GP Practice Receptionist & Patient Experience Advocate

Nhs Scotland; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Gilmore Medical Practice at Tollcross Health Centre in Edinburgh is seeking an experienced receptionist to join a friendly team. You will be the first point of contact for patients, providing a welcoming, efficient service within the practice’s opening hours of 7:45am to 6:00pm.

The role involves managing appointments, handling phone and in-person enquiries, and performing general administrative tasks with a high level of confidentiality.

Qualifications

• Experience in GP reception is preferred.
• Able to handle confidential information with discretion.
• Experience with general administrative tasks within a busy practice.

Responsibilities

• Greet and assist patients at the reception desk.
• Manage patient appointments and queries.
• Perform general admin tasks and maintain patient records with confidentiality.

Skills

Customer service

Communication skills

Organisational skills

Job description

Gilmore Medical Practice at Tollcross Health Centre in Edinburgh is seeking an experienced receptionist to join a friendly team. You will be the first point of contact for patients, providing a welcoming, efficient service within the practice’s opening hours of 7:45am to 6:00pm.

The role involves managing appointments, handling phone and in-person enquiries, and performing general administrative tasks with a high level of confidentiality.