Patient Advisor

Nhs Scotland; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Gilmore Medical Practice at Tollcross Health Centre in Edinburgh is seeking an experienced receptionist to join a friendly team. You will be the first point of contact for patients, providing a welcoming, efficient service within the practice’s opening hours of 7:45am to 6:00pm.

The role involves managing appointments, handling phone and in-person enquiries, and performing general administrative tasks with a high level of confidentiality.

Qualifications

• Experience in GP reception is preferred.
• Able to handle confidential information with discretion.
• Experience with general administrative tasks within a busy practice.

Responsibilities

• Greet and assist patients at the reception desk.
• Manage patient appointments and queries.
• Perform general admin tasks and maintain patient records with confidentiality.

Skills

Customer service

Communication skills

Organisational skills

Job description

Tollcross Health Centre,10 Ponton Street,Edinburgh EH3 9QQ

Gilmore Medical Practice are looking for an experienced receptionist who is an enthusiastic and pro‑active individual to join their friendly team of receptionists.

The post will be Monday to Friday (over 5 days) and the flexibility to work the contracted hours at variable times during the practice opening hours of 7.45am - 6.00pm will be an essential requirement.

As part of this team you will be responsible for providing a welcoming, efficient and friendly service to our patients. Experience in the General Medical Practice environment would be preferred but consideration will be given to skills that are relevant and transferable for this position.

The successful candidate will be a motivated and flexible individual with good communication and interpersonal skills; you would be responsible for all admin tasks associated with a busy GP practice with the ability to work accurately and conscientiously within an area of high confidentiality.