GP Practice Receptionist & Patient Care Liaison

Balance Street Practice; Wolverhampton; On-site; GBP 12,000 - 17,000; Full time

Job summary

BalanceStreet Practice, Uttoxeter, seeks a friendly Receptionist to be the first point of contact for patients and clinical staff, handling calls and general administrative duties. You will liaise with health professionals and update patient records on our software, supporting the in-house clinical team.

The role requires courtesy, confidentiality, and the ability to work under pressure, with good IT skills and experience in GP reception or NHS settings.

Qualifications

• GCSEs (A*-C) including English and Maths are required.
• Experience in a GP practice or NHS environment is preferred.
• Strong communication and professional customer service skills are essential.
• Good IT literacy with patient records and standard software.

Responsibilities

• Provide a polite and efficient reception experience for patients and visitors.
• Answer calls, manage enquiries, and book or follow up appointments.
• Update patient records on our software and communicate with staff.
• Support clinical staff with general administrative tasks as needed.
• Maintain confidentiality and handle sensitive information appropriately.

Skills

Communication

Teamwork

Telephone handling

IT skills

Confidentiality

Education

GCSEs (A*-C) including English and math

Tools

EMIS

Outlook

Word

Excel

Job description

BalanceStreet Practice, Uttoxeter, seeks a friendly Receptionist to be the first point of contact for patients and clinical staff, handling calls and general administrative duties. You will liaise with health professionals and update patient records on our software, supporting the in-house clinical team.

The role requires courtesy, confidentiality, and the ability to work under pressure, with good IT skills and experience in GP reception or NHS settings.