GP Medical Receptionist: Front Desk & SystmOne Training

The Methodist Church in Britain; Tees Valley; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Training and development

SystmOne training

Career progression opportunities

Job summary

The Densham & Dovecot Surgeries, two small GP practices sharing a reception area at Lawson Street Health Centre, are hosting a receptionist and administrator role on behalf of Hartlepool & Stockton Health. The post focuses on front-of-house reception, appointment booking, signposting, and maintaining patient records, with potential for medical secretarial duties and QOF activity.

GCSE English and Maths are essential; prior GP reception experience is welcome but not required.

Qualifications

• GCSE English and Maths required.
• Prior GP reception experience welcome but not essential.
• Good IT skills and ability to learn clinical systems.

Responsibilities

• Provide an efficient reception service to patients and visitors.
• Deal with patient enquiries in person, by telephone and electronically.
• Book, amend and cancel appointments for GPs, nurses and other healthcare professionals.
• Signpost patients to the most appropriate service or healthcare professional.
• Process prescription requests in line with practice protocols.
• Enter and update patient information on the clinical system.
• Manage correspondence and NHS mail.
• Scan and file documents into patient records.
• Support clinicians with administrative tasks, including referrals and pathology samples.
• Liaise with hospitals and community services.
• Provide patients with test results as directed by clinicians.
• Support patient recall programmes and administrative projects.

Skills

Excellent communication

Telephone manner

IT skills

Confidentiality handling

Organisational skills

Attention to detail

Work under pressure

Education

GCSE English & Maths

Tools

SystmOne

Job description

The Densham & Dovecot Surgeries, two small GP practices sharing a reception area at Lawson Street Health Centre, are hosting a receptionist and administrator role on behalf of Hartlepool & Stockton Health. The post focuses on front-of-house reception, appointment booking, signposting, and maintaining patient records, with potential for medical secretarial duties and QOF activity.

GCSE English and Maths are essential; prior GP reception experience is welcome but not required.