GP Practice Receptionist - Flexible Hours & Patient Service

The Methodist Church in Britain; Hounslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30 days annual leave

NHS pension scheme

Real living wage employer

Flexible working hours

Salary sacrifice car and cycle to work

Wellbeing initiatives

NHS staff discounts

Blue Light Card

Stream pay access

Job summary

Hattersley Group Practice is seeking a Receptionist and Administrator to welcome patients, manage registrations, handle appointments and triage calls within an NHS primary and urgent care setting. The role includes processing prescriptions, test results, and general enquiries, with chaperone duties after training.

Ideal candidates will have good secondary education, strong customer service skills and familiarity with Microsoft Office and patient administration systems.

Qualifications

• Good standard of secondary education
• Demonstrable commitment to professional development

Responsibilities

• Welcome patients and visitors, directing them to the right healthcare professional or service
• Process appointment, visit and telephone consultation requests, triaging calls to clinicians
• Complete new and temporary registrations, explaining practice arrangements
• Action repeat prescriptions and provide test results on clinician advice
• Take payment and issue receipts for private services
• Answer, divert and make calls, take messages and deal with general enquiries
• Maintain the appointment system, including Choose and Book, and process post, email and fax
• File, scan and retrieve patient notes and results, and code data from consultant letters and GP notes on the clinical system
• Facilitate communication between patients, the primary care team, secondary care and other agencies
• Manage the reception area and difficult or aggressive patient behaviour
• Chaperone for general examinations following training, and summarise patient notes once trained
• Open and close the premises, and keep consulting rooms and reception area tidy and stocked

Skills

Organisational skills

Verbal communication

Written communication

Customer service

IT skills

Confidentiality

Standards & procedures

Education

Secondary education

Commitment to professional development

Tools

Microsoft Office

Booking-in system

EMIS Web

Job description

Hattersley Group Practice is seeking a Receptionist and Administrator to welcome patients, manage registrations, handle appointments and triage calls within an NHS primary and urgent care setting. The role includes processing prescriptions, test results, and general enquiries, with chaperone duties after training.

Ideal candidates will have good secondary education, strong customer service skills and familiarity with Microsoft Office and patient administration systems.