GP Practice Receptionist

NHS; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare practice in East Ham is seeking a Receptionist to join their Front of House Team. The role involves managing patient appointments, handling queries, and maintaining a welcoming environment. Ideal candidates will be organized and customer-focused, with opportunities for career progression.

Qualifications

• Proven customer service experience in a busy environment.
• Familiarity with computer systems.

Responsibilities

• Make appointments for patients using EMIS WEB.
• Handle queries in person and over the phone.
• Maintain a tidy reception area.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Empathy

Education

GCSE English

GCSE Maths

Tools

EMIS WEB

Job description

We are looking for a Receptionist to join our friendly, brilliant Front of House Team. This is a busy and challenging role with opportunities for career progression. The ideal candidate will be organized, customer-focused, and possess good IT skills—this is essential. Previous experience in a GP Surgery is a plus but not essential, as full training will be provided.

We seek someone to cover 8am - 1pm, 5 days a week, and who can assist in covering when colleagues are away.

Main duties of the job

• Use EMIS WEB computer system to make appointments for patients according to surgery policies.
• Handle queries in person and over the phone, signpost appropriately, and make referrals when necessary.
• Ensure reception area and telephones are always attended promptly.
• Keep waiting area tidy and update notice boards and leaflets regularly.
• Take visit requests, record all required information, and pass to clinicians promptly.

Please see the attached full person specification and job description.

About us

Plashet Harmony Practice is a small, busy practice in East Ham, Newham, serving approximately 2400 patients. We have a dedicated team including a male GP, a female locum GP, a nurse practitioner, and other healthcare professionals through the PCN.

Job responsibilities

• Use EMIS WEB to make patient appointments.
• Handle queries and referrals.
• Maintain a welcoming reception area and answer calls promptly.
• Manage patient visit requests and clinician messages.
• Record communications and appointments accurately.
• Assist with administrative tasks and system changes.
• Participate in mandatory training and adhere to policies.
• Attend meetings and participate in emergency procedures.
• Secure the premises when leaving.
• Maintain confidentiality, respect patients and colleagues, and cover colleagues' absences as needed.

Person Specification

• Qualifications: GCSE English and Maths or equivalent; healthcare-related qualifications preferred.
• Experience: Proven customer service experience, experience in busy environments, and familiarity with computer systems; experience in a GP or healthcare setting is a plus.
• Skills: Excellent communication, organizational skills, attention to detail, ability to work under pressure, team spirit, empathy, and compassion. Knowledge of medical terminology and healthcare software (e.g., EMIS, SystmOne) is desirable.