Customer Services Assistant

SSP UK & Ireland; London; On-site; Full time

Job summary

Join a leading provider of catering services as a Customer Service Assistant at St Pancras Stores. This full-time role involves driving platform trucks, loading catering equipment, and ensuring compliance with health and safety regulations. Enjoy competitive pay and numerous employee benefits, including discounts and growth opportunities.

Benefits

Employee Discounts up to 50%

75% discount on SSP brands during work hours

Access to award-winning training and development

Internal Growth Opportunities

Health and Wellbeing Support

28 days holiday pro rata

Referral Rewards of £400

Qualifications

• Must be 18 years or older for certain tasks.
• Motivated individual with a focus on customer satisfaction.

Responsibilities

• Drive platform trucks for train-side deliveries.
• Load/offload catering equipment/stock from trains.
• Order assembly and stock control.

Skills

Customer Service

Health & Safety Compliance

Job description

Join to apply for the Customer Services Assistant role at SSP UK & Ireland

1 week ago Be among the first 25 applicants

Join to apply for the Customer Services Assistant role at SSP UK & Ireland

Rail Gourmet is seeking a motivated individual to join our team as a Customer Service Assistant at St Pancras Stores.

Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class – Consistently.

Position: Customer Service Assistant

Hours: Full Time (40 hours per week)

Shifts: Varied shifts between 5 AM and 11PM

Pay Rate: £ 12.25 per hour

Responsibilities For Customer Service Assistant

• Drive platform trucks for train-side deliveries (Full training provided)
• Load/offload catering equipment/stock from trains
• Order assembly and stock control
• Comply with Health & Safety/Food Hygiene Regulations
  
  

Requirements For Customer Service Assistant

• Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
  
  

WHY JOIN US?

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
  
  

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Customer Service Assistant.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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