Corporate Receptionist

myGwork - LGBTQ+ Business Community; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company is seeking a Corporate Receptionist to join their team in London. This role involves creating exceptional client experiences, managing enquiries, and ensuring smooth transitions for guests. The ideal candidate will possess excellent communication skills and a proactive attitude, contributing to a professional and welcoming environment.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Employee Assistance Program

Learning and development opportunities

Paid day off for community support

Qualifications

• Positive, outgoing personality with the ability to build rapport.
• Proactive, flexible, and adaptable.
• Excellent personal presentation.

Responsibilities

• Creating a professional client experience.
• Managing enquiries and requests in person, via telephone or email.
• Organising work efficiently for timely service delivery.

Skills

Communication

Attention to detail

Interpersonal skills

Job description

Job Introduction

We are recruiting a Corporate Receptionist to be part of an exciting new Rapport team based in the heart of the city of London.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. The ability to take ownership is key to success and fantastic communication is essential.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Creating a professional client experience that meets customer needs
• Escorting guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey
• Staying updated on business activities and communicating changes promptly
• Organising your work efficiently for timely service delivery
• Building strong relationships with all departments for seamless service
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Communicating accurately and attentively with peers and management
• Following and documenting all health and safety procedures.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.