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Floor Host

Rapport Guest Services

London

On-site

GBP 24,000 - 30,000

Full time

Yesterday

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Job summary

A leading company in guest services is seeking a Floor Host to join their dynamic team in London. The role involves providing exceptional customer service, overseeing daily operations, and ensuring a welcoming environment. Ideal candidates will be proactive, strong communicators, and team players, contributing to a positive workplace culture.

Benefits

Travel and grocery discounts

Life assurance

Annual discretionary bonus

Contributory pension scheme

Wellness programs

Employee Assistance Program

Learning and development opportunities

Paid day off for community support

Qualifications

Positive and proactive individual with integrity.
Strong communicator with effective interpersonal skills.
Collaborative team player.

Responsibilities

Provide exceptional customer service.
Ensure smooth daily operations.
Maintain safety and compliance.
Support technology and reporting.

Skills

Customer Service

Communication

Teamwork

Proactivity

4 days ago Be among the first 25 applicants

We’re looking for a Floor Host to join our dynamic team of 13 individuals, split between the Reception and Helpdesk departments. Known for our sense of humour and camaraderie, we foster a supportive environment where everyone looks out for one another. Together, we combine professionalism with a positive team spirit to ensure smooth operations and excellent service.

As the first point of contact for clients, visitors, and colleagues, our reception team plays a vital role in creating a welcoming and professional environment. This role offers the chance to work in a fast-paced, dynamic corporate setting, where attention to detail and exceptional customer service are key.

Type of contract: Full-time, Permanent

Hours: Monday-Friday; 8 AM to 6 PM, with 2 Fridays off per month – with flexibility for business needs.

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we are offering a discretionary annual bonus, based on performance.
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

Provide exceptional customer service – Greet and assist customers, ensuring a warm and professional welcome at all times.
Ensure smooth daily operations – Oversee the floor's day-to-day activities, resolve logistical issues, and support meeting room management.
Maintain safety and compliance – Uphold Health & Safety standards, including fire warden and first aid responsibilities.
Uphold company standards – Adhere to policies, embody company values, and maintain high service standards.
Support technology and reporting – Ensure equipment is functioning, report issues, and contribute to usage reports. Support set up of Audio-Visual (AV) equipment to internal/external meeting rooms – Screens, Controllers, Audio Conference, Video conference, flip charts, presentation boards, etc
Team support and development – Assist with training, support team members, and take ownership of tasks and projects.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Positive and proactive individual with integrity and a strong can-do attitude
Passionate about delivering excellent service
Takes full responsibility for personal contributions to the team
Strong communicator with effective interpersonal skills
Collaborative team player
Open to flexible shift patterns, with occasional overtime as needed

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Design, Art/Creative, and Information Technology
Industries
Hospitality

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