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Medical Receptionist

London Doctors Clinic

London

On-site

Full time

Yesterday

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Job summary

A leading healthcare provider in London is seeking a compassionate Medical Receptionist to join their customer service team. The ideal candidate will be the first point of contact for patients, ensuring a positive experience. Responsibilities include managing communications, administration, and maintaining clinic standards. This role offers a full-time contract with competitive pay and benefits, including free GP appointments and career progression opportunities.

Benefits

Free GP Appointments

Retail Discounts

Enhanced Annual Leave

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

Must have experience in a customer service and/or administrative setting.
Must be able to travel between central London clinics.

Responsibilities

Offer a friendly welcome to patients, ensuring excellent customer service.
Complete administration duties as required.
Handle confidential patient details in line with GDPR.

Skills

Customer Service

Communication

Organizational Skills

Education

Experience in Customer Service

Tools

IT Literacy

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Salary: From £12.65 an hour - depending on experience

Contract: Permanent

Hours: 40 hours a week - Monday to Friday (occasional weekends)

Location: Across London and Chislehurst site

Benefits: Free GP Appointments, retail discounts, and more

London Doctors Clinic (LDC) is looking for a competent, compassionate, and confident Medical Receptionist to join our fantastic customer service team!

LDC is part of the Spire Healthcare Group - the second largest private healthcare provider in the UK and we provide Private GP services to patients across London.

In this role, you will be integral to enabling LDC's success by being the first point of contact for our patients - either on the phone or in person - creating a positive and professional impression, embodying the values and excellence that define the LDC brand. Therefore, we are looking for an individual with great customer service skills, the ability to communicate at all levels, capable of multitasking during a busy clinic day.

Essential Requirements

Must be able to travel between central London clinics and the clinic in Chislehurst.
Must have experience in a customer service and/or administrative setting.
Excellent IT literacy is paramount.

Key Responsibilities

Offer a friendly welcome to patients, always ensuring excellent customer service.
Deliver efficient, patient-focused communication across all channels, including email, telephone, and face-to-face interactions in the clinic.
Complete administration duties as required.
Handling confidential patient details in line with General Data Protection Regulations (GDPR).
Maintain the clinic's cleanliness and organisation to the highest standards, ensuring compliance with CQC guidelines.
Assist Clinic doctors with any queries throughout the day.
To check all doctors' equipment is available for doctors to use and is working correctly.
Report any facility issues to the Operations Team.
To complete medication and non-medication stock checks and ordering non-medication stock when needed.
Taking payments from patients and being accountable for invoices and billing queries.
Arranging courier collections for blood samples taken in clinic, managing that these couriers arrive in a timely manner.
Fulfil the role of a chaperone when appropriate.

About You

Must be highly organised & a multi-tasker.
Must be able to work independently and take ownership for their working environment and the clinic.
Excellent customer-service skills.

Our Benefits

Enhanced annual leave entitlement.
Excellent career progression opportunity.
Free GP appointments.
Discounted GP appointments for friends & family.
Cycle to work scheme.
Opportunity to work with winning teams.
Access to Spire4You portal with discounts to thousands of retailers.
Employee Assistance Programme.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Health Care Provider
Industries
Hospitals and Health Care

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