Senior Practice Administrator

The Methodist Church in Britain; Knowsley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Longton Medical Centre is seeking a Senior Practice Administrator to oversee senior administrative tasks across the practice, including patient record summarisation, governance tasks, and handling Subject Access Requests. The role works within a team of nine admin and reception staff and uses EMIS Web and Docman for records management.

The post requires prior general practice experience, with supervisory experience preferred, and availability to work 8.00am–6.30pm on weekdays.

Qualifications

• Experience in general practice
• Supervisory or team-lead experience
• Experience processing Subject Access Requests
• Ability to work 8.00am to 6.30pm, Monday to Friday

Responsibilities

• Summarise patient medical records and code relevant information onto the clinical system
• Administer and process Subject Access Requests within required timescales
• Provide reception cover and handle routine enquiries
• Support practice governance, QOF and enhanced services administration
• Guide and support administrative colleagues and training in processes and systems
• Help staff use practice systems and digital tools including Docman
• Carry out scanning and monitor outstanding administrative tasks

Skills

GP experience

Supervisory experience

Record summarisation

Subject Access Requests

Administrative experience

Tools

EMIS Web

Docman

Job description

Senior Practice Administrator post at Longton Medical Centre, a GP training practice with around 9,500 patients, working alongside the wider practice team and nine administration and reception colleagues. The role centres on senior administrative oversight, including patient record summarisation, subject access requests and governance tasks, with reception cover as needed. It runs on EMIS Web and requires weekday working between 8am and 6.30pm. Candidates need previous general practice experience, with supervisory experience preferred.

What the job involves

• Take responsibility for allocated administrative areas, ensuring work is accurate and on time
• Summarise patient medical records and code relevant information accurately onto the clinical system
• Administer and process Subject Access Requests within required timescales and legislation
• Handle confidential patient, staff and practice information securely at all times
• Administer private medical and insurance reports, obtaining information from clinicians
• Administer and monitor referrals and patient pathways, escalating significant delays
• Provide reception cover, including checking patients in and out and routine enquiries
• Support practice governance, compliance, QOF and enhanced services administration
• Guide and support administrative colleagues, including training in processes and systems
• Help staff use practice systems and digital tools, including Docman
• Carry out scanning
• Monitor outstanding administrative tasks and follow them through to completion

What’s required

Experience

• Previous experience working in general practice
• Previous supervisory, team-lead or senior administrative experience
• Significant administrative experience
• Experience of patient-record summarisation
• Experience processing Subject Access Requests

Other

• Able to work 8.00am to 6.30pm, Monday to Friday
• Flexible approach to working across the practice

Nice to have

• Experience using EMIS Web
• Experience supporting digital transformation within a practice
• Experience with medical reports and private medical work
• Experience with referrals and referral administration