Patient Care Front Desk Receptionist

NHS Jobs; Eastbourne; On-site; GBP 18,000 - 19,000; Full time

Job summary

Arlington Road Medical Practice is seeking a receptionist to be the friendly first point of contact for patients. You will greet patients, register and check in for appointments, manage bookings, and answer calls.

You’ll also provide general admin support and guide patients to appropriate services, ensuring confidentiality and smooth operation of the practice. The role requires good communication, teamwork, and a proactive, helpful attitude.

Qualifications

• Experience in customer service preferred.
• Excellent communication skills.
• Able to work well in a team.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Register and check in patients for appointments and clinics.
• Book, amend and cancel appointments by face-to-face and computerised system.
• Answer incoming calls professionally and book appointments by phone.
• Provide general administrative support and signpost patients to the right service.

Skills

Customer service

Telephone etiquette

Administrative support

Job description

Arlington Road Medical Practice is seeking a receptionist to be the friendly first point of contact for patients. You will greet patients, register and check in for appointments, manage bookings, and answer calls.

You’ll also provide general admin support and guide patients to appropriate services, ensuring confidentiality and smooth operation of the practice. The role requires good communication, teamwork, and a proactive, helpful attitude.