GP / Medical Centre Receptionist / Admin Clerk

Toddington Medical Centre; Dunstable; On-site; Part time

Job summary

A friendly GP surgery in Dunstable seeks a dedicated GP Receptionist & Administrative Assistant to manage patient interactions and administrative tasks. The role includes greeting patients, handling phone calls, and processing prescriptions. Ideal candidates should have strong IT skills, be quick learners, and demonstrate a commitment to healthcare. Experience with SystmOne is preferred, but full training will be provided. A competitive salary is offered for candidates looking for a supportive and dynamic work environment.

Benefits

On-site parking

Full training and ongoing support

Qualifications

• Experience working in an office environment as a receptionist or administrator.
• Ability to learn processes quickly and execute tasks accurately.
• Reliability and flexibility in a fast-paced environment.

Responsibilities

• Greet patients and manage telephone calls effectively.
• Book, amend, and cancel appointments.
• Monitor surgery email inboxes and respond appropriately.
• Process and manage prescription requests.

Skills

Excellent communication skills

Strong IT and word-processing skills

Ability to work under pressure

Team player mindset

Tools

SystmOne

Job description

GP / Medical Centre Receptionist / Admin Clerk

An exciting opportunity has arisen for a GP Receptionist & Administrative Assistant/ Clerk to join our friendly, well-established GP surgery (1974) in Toddington.

The patient-facing role is a varied and rewarding workload, ideal for someone who enjoys working with people and contributing to high-quality primary care services.

Minimum 25 hours per week

5 days 08:00 am-1:00pm or 1:30pm-6:30 pm (ESSENTIAL)

Very competitive pay(Negotiable)

Full training and ongoing support provided

The surgery will consider candidates seeking full-day working patterns.

Previous SystmOne experience is desirable; however, a motivated and proactive candidate would be expected to become fully competent within 2 to 3 months, with appropriate training and support.

Clinical coding and certain routine clerical tasks are supported by a remote specialist team. The primary focus of the role will therefore be on proactive and accurate administrative support, a patient-facing reception function, and active participation in the NHS Digital Access Transformation.

The emphasis is, high level of proficiency in SystmOne support role, effective and logical management of administrative and clinical resources to support all clinicians in both administrative and patient-care functions.

Risk Management Workflow Proficiency in - Safe Guarding, Cold Chain, H&S, IPC, IGPR

IMMEDIATE START

Main duties of the job

Key Duties and Responsibilities

Answer telephone calls and greet patients face to face, effectively managing both telephone and in-person (footfall) queues in line with practice protocols.

Book, amend, and cancel appointments using appropriate signposting, both at reception and within the back-office function.

Process and manage prescription requests

Monitor surgery email inboxes, responding appropriately and actioning tasks in a timely manner.

Receive, sort, and distribute incoming post.

Provide cross-cover for colleagues during periods of leave and demonstrate the ability to multitask in a busy environment.

Process patient registrations

Support remote clinical coding team handling correspondence, actioning, filing, and distribution

Action tasks within the reception task box promptly and accurately.

Action safeguarding-related emails in strict accordance with practice safeguarding protocols.

Process and manage requests for online services, including patient access and related enquiries.

Deal confidently and independently with routine patient enquiries that do not require escalation to a manager or GP.

Take payments from patients for non-NHS work, providing and accurately recording receipts in line with practice policy.

Demonstrate a willingness and desire to be trained across all aspects of surgery administration.

Undertake ad-hoc administrative duties as delegated by the line manager.

To apply send CV to: [e-mail]

About us

We are a semi-rural GP Medical Centre based in the village of Toddington, with a friendly, supportive, and hardworking team. On-site parking is available for staff. We are an active member of our Primary Care Network, and we pride ourselves on trying new ideas and continuously improving how we deliver care. We have a team of Doctors, ACPs, ANPs, Practice Nurse, Clinical Pharmacist, Pharmacist Technician and Prescription Clerk.We Are Looking For Someone Who Demonstrates:

A strong commitment to developing their career in healthcare

The ability to learn quickly, retain processes, and execute tasks accurately

Excellent IT and word-processing skills, with a clear commitment to supporting the NHSdigital transformation Process

SystmOne experience (helpful but not essential)

Previous experience in an office environment, ideally as a receptionist or administrator (desirable)

Willingness to undertake mandatory online training and any additional role-specific training

Excellent communication and people skills

High levels of reliability, flexibility, and professionalism

A genuine team-player mindset

The ability to provide a reference from a current or recent employer

A genuine interest in healthcare applicants may include overseas-qualified candidates, school leavers, or those aspiring to careers in medicine, nursing, or allied health professions

Immediate Bank Position Available / Previous Experience required (£14.50) Zero Hours Contract

Job responsibilities

Job Description:

• Answeringphone calls and greeting patients face to face
• Takinga turn sitting on the front desk front facing role
• Monitoringsurgery emails; replying and actioning
• Handlingof incoming post
• Beable to cover leave requests
• Registrations/Deductions
• Scanningand reading clinical correspondence and actioning/filing/forwarding to theGP as per the practice protocol
• Actioningreception task box
• Safeguardingemails actioning following surgery protocol
• Actioningrequests for online services
• Dealingwith basic patient enquiries without supervision that do not require amanager or GP attention.
• Assistingwith photocopying of notes when required
• Providingand recording receipts for payment from patients for non NHS work
• Variousad hoc admin duties as delegated by the line manager.

Person Specification

Experience

• Excellent IT skills eg ability to use Word to send a letter to a patient and use email
• Experience of System1
• Experience of working in an office environment as a receptionist or administrator
• Willing to undergo online mandatory training
• Reliability and flexibility
• Team player
• Be able to provide a reference from a current/recent employer
• 2 years experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.