GP Front Desk & Care Navigator (Part-Time)

The Methodist Church in Britain; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Full training provided

Job summary

St Johns House Medical Centre is seeking a part-time medical receptionist to join a large general practice with a combined clinical and administrative team. Duties include booking appointments, handling calls, and directing patients to the correct service on first contact.

Experience in public reception is essential; full training will be provided and you will rotate between call centre and reception desk on fixed shifts.

Qualifications

• Educated to GCSE level or equivalent.
• Experience in a public reception environment.
• Experience dealing with the public or patients.
• Experience using Microsoft Office software.

Responsibilities

• Answer incoming calls promptly in line with practice protocol.
• Book appointments face to face, by phone and via online triage, signposting patients to the right clinician.
• Speak with patients face to face and handle their queries.
• Use the care navigation system to guide patients to the correct service at first contact.
• Register new patients promptly and accurately on the computer system.
• Take messages and divert calls accurately.
• Advise on charges for private services, take payment and issue receipts.
• Set up reception for the day and complete rota administration tasks.

Skills

Communication

IT skills

Phone etiquette

Customer service

Judgement

Self management

Flexibility

Professional development

Education

GCSE

Tools

Microsoft Office

Job description

St Johns House Medical Centre is seeking a part-time medical receptionist to join a large general practice with a combined clinical and administrative team. Duties include booking appointments, handling calls, and directing patients to the correct service on first contact.

Experience in public reception is essential; full training will be provided and you will rotate between call centre and reception desk on fixed shifts.