GP Front Desk & Care Navigator

Dearne Valley Group Practice; Goldthorpe; On-site; GBP 20,000 - 23,000; Full time

Job summary

Dearne Valley Group Practice is seeking a friendly, efficient receptionist to welcome patients and visitors. You will handle enquiries in person, over the phone, online, and by email, providing a professional first impression and essential administrative support.

In this role you will perform care navigation, directing patients to the most appropriate healthcare professional or service, while maintaining confidentiality and delivering excellent customer service in a busy environment.

Qualifications

• Provide friendly and efficient reception in a medical setting.
• Handle enquiries in person, by phone, online and by email.
• Perform administrative duties and care navigation with discretion.
• Maintain patient confidentiality and data accuracy.

Responsibilities

• Welcome patients and visitors to the practice.
• Answer calls, take messages and book appointments.
• Direct patients to appropriate healthcare professionals or services.
• Maintain records with attention to detail.

Skills

Communication

Customer service

IT skills

Multitasking

Tools

SystmOne

Job description

Dearne Valley Group Practice is seeking a friendly, efficient receptionist to welcome patients and visitors. You will handle enquiries in person, over the phone, online, and by email, providing a professional first impression and essential administrative support.

In this role you will perform care navigation, directing patients to the most appropriate healthcare professional or service, while maintaining confidentiality and delivering excellent customer service in a busy environment.