GP Front Desk Specialist (EMIS/Docman) – Patient Care

The Methodist Church in Britain; Virginia Water; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Training and professional development

Zusammenfassung

Virginia Water Medical Practice in Surrey is seeking a receptionist to welcome patients, handle calls, bookings, and payments at the front desk. You will process prescriptions, pass test results when appropriate, and support colleagues during leave.

The role requires prior GP reception experience and familiarity with EMIS Web and Docman. You will work weekday mornings/afternoons with Saturday shifts, and maintain accuracy, confidentiality, and professionalism at all times.

Qualifikationen

• GCSEs at grades A to C in English and Maths.
• Previous reception or administrative experience in a GP surgery or healthcare setting.

Aufgaben

• Receive and direct patients and visitors at the front desk with accurate information.
• Answer and route calls, passing messages to the right people.
• Manage appointment bookings, cancellations and rescheduling, including clinician unavailability.
• Process repeat prescriptions per guidelines, EMIS tasks, emails and online forms.
• Take payments for private services and issue receipts.
• Signpost patients to the correct service and relay test results when appropriate.
• Support clinical staff and cover colleagues' shifts as needed.
• Input data into patients' healthcare records and maintain accuracy.
• Resolve minor complaints at reception and escalate unresolved issues by email.
• Report IT/EMIS issues and note reference numbers on EMIS home screen.
• Open/lock premises and maintain security; keep reception and kitchen areas tidy.

Kenntnisse

Organisational skills

Attention to detail

Verbal communication

Multitasking

Team player

Ausbildung

GCSEs English and Maths (A-C)

Tools

EMIS Web

Docman

Office software

Jobbeschreibung

Virginia Water Medical Practice in Surrey is seeking a receptionist to welcome patients, handle calls, bookings, and payments at the front desk. You will process prescriptions, pass test results when appropriate, and support colleagues during leave.

The role requires prior GP reception experience and familiarity with EMIS Web and Docman. You will work weekday mornings/afternoons with Saturday shifts, and maintain accuracy, confidentiality, and professionalism at all times.