GP Admin Supervisor: Lead Reception & Patient Care

Nhs Scotland; Aberdeen City; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

NHS Pension Scheme

Good annual leave entitlement

Professional development opportunities

Job summary

Urban Practice in Aberdeen is seeking an Admin Supervisor to provide day-to-day supervision and support to reception and administrative staff, ensuring workloads are managed and patients receive an excellent standard of service.

Working closely with the Practice Manager, you will coordinate operational activities, support staff development, contribute to service improvement initiatives and act as a key point of contact for operational queries, helping to maintain a busy, patient-centred

Qualifications

• Experience supervising or leading a team.
• Highly organised with strong prioritisation.
• Excellent communication and people skills.
• Problem-solving mindset in a fast-paced environment.
• Committed to delivering outstanding customer service.
• Willing to contribute to a positive workplace culture.
• Experience in general practice, healthcare or similar setting (desirable).

Responsibilities

• Supervising and supporting reception and administrative staff
• Coordinating workloads and maintaining efficient practice operations
• Assisting with staff training, induction and development
• Supporting the management of patient enquiries, concerns and complaints
• Monitoring workflows, performance and service standards
• Contributing to quality improvement, compliance and governance activities
• Providing operational leadership and Duty Manager cover when required

Skills

Team supervision

Highly organised

Communication skills

Problem-solving

Customer service

Positive culture

Healthcare setting

Job description

Urban Practice in Aberdeen is seeking an Admin Supervisor to provide day-to-day supervision and support to reception and administrative staff, ensuring workloads are managed and patients receive an excellent standard of service.

Working closely with the Practice Manager, you will coordinate operational activities, support staff development, contribute to service improvement initiatives and act as a key point of contact for operational queries, helping to maintain a busy, patient-centred