Government Cyber Readiness Success Manager

TryHackMe; Greater London; Remote; GBP 50,000 - 75,000; Full time

Benefits offered by this job

100% Remote

Flexible Working

£2,500 annual training budget

Annual company retreat

Health Insurance

Enhanced Parental Leave

Job summary

TryHackMe is hiring a Government Customer Success Manager based in Greater London. This key role involves managing strategic relationships with government and defence sectors to ensure successful outcomes and advocacy for TryHackMe. Candidates should have over 3 years of experience in Customer Success or Account Management, particularly within SaaS frameworks. The position allows for flexible remote working styles, requiring travel and collaboration with a global team in the cybersecurity training landscape.

Qualifications

• Proven ability to manage complex customers with multiple stakeholders.
• Experience driving adoption, renewals, and expansion.
• Demonstrated ownership mindset with actionable customer outcomes.

Responsibilities

• Act as the primary relationship owner for government and defence customers.
• Lead onboarding and kickoff sessions relevant to mission readiness.
• Monitor adoption health and proactively mitigate renewal risks.

Skills

Customer Success

Account Management

Strategic Partnerships

Data Literacy

Excellent Communication

Ownership Mindset

Education

3+ years experience in SaaS or cybersecurity

Tools

CRM Systems (HubSpot, ChurnZero)

Job description

TryHackMe is hiring a Government Customer Success Manager based in Greater London. This key role involves managing strategic relationships with government and defence sectors to ensure successful outcomes and advocacy for TryHackMe. Candidates should have over 3 years of experience in Customer Success or Account Management, particularly within SaaS frameworks. The position allows for flexible remote working styles, requiring travel and collaboration with a global team in the cybersecurity training landscape.