Golf Retail Supervisor — Lead Service & Revenue

The-Belfry; Sutton Coldfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Staff discounts across the resort

Perkbox access

Job summary

The Belfry Hotel & Resort in Sutton Coldfield is seeking a Retail Supervisor for the Golf Shop to lead the golf retail operation, deliver an exceptional check-in experience, and maximise revenue streams.

You will manage stock, support the academy retail, and develop corporate merchandise with a focus on outstanding service; benefits include training, wellbeing support, and staff discounts.

Qualifications

• Experience in golf retail is required.
• Proven track record of leading a team in a busy retail environment.
• Strong customer service and communication skills are essential.
• Passion for working in a high-quality golf retail setting.

Responsibilities

• Lead the golf retail operation and provide warm, expert service to guests.
• Oversee inventory reception, handling, replenishment and stock checks.
• Address guest enquiries and complaints and escalate to management when needed.
• Run regular pre- and post-shift briefings with the team.
• Support head professional with academy retail activities.
• Oversee after-sales custom fit service with the golf academy team.
• Develop corporate merchandise in collaboration with the golf sales team.

Skills

Golf retail experience

Team leadership

Customer service

Communication skills

Job description

The Belfry Hotel & Resort in Sutton Coldfield is seeking a Retail Supervisor for the Golf Shop to lead the golf retail operation, deliver an exceptional check-in experience, and maximise revenue streams.

You will manage stock, support the academy retail, and develop corporate merchandise with a focus on outstanding service; benefits include training, wellbeing support, and staff discounts.