Golf Retail Supervisor — Lead Customer-Driven Sales

The Belfry Hotel & Resort; Wishaw CP; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Perkbox discounts

Job summary

The Belfry Hotel & Resort is seeking a Retail Supervisor for the Golf Shop to supervise the golf retail operation and deliver an exceptional customer experience.

Lead a team in a fast-paced retail environment, oversee stock and inventory, and collaborate with the golf academy and sales teams to maximise revenue and guest satisfaction. The role offers a base pay with service charge and benefits within a prestigious resort setting.

Qualifications

• Experience in golf retail either as part of a Golf Club or standalone sports business.
• Experience leading a team within a busy retail environment.

Responsibilities

• Lead the golf retail operation, delivering a high-quality check-in experience for customers.
• Oversee inventory, stock handling, replenishment and stock taking.
• Handle guest inquiries and complaints, keeping management informed as needed.
• Conduct pre- and post-shift briefings to ensure smooth service.
• Support head professional with additional retail at the academy and after-sales services.

Skills

Leadership

Customer service

Golf retail

Job description

The Belfry Hotel & Resort is seeking a Retail Supervisor for the Golf Shop to supervise the golf retail operation and deliver an exceptional customer experience.

Lead a team in a fast-paced retail environment, oversee stock and inventory, and collaborate with the golf academy and sales teams to maximise revenue and guest satisfaction. The role offers a base pay with service charge and benefits within a prestigious resort setting.