Read more

The Belfry Hotel and Resort; Sutton Coldfield; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Mental health support

Funded counselling

Life assurance

24/7 GP access

Health cash plans

Menopause support

Wagestream

Cycle-to-Work

Discounted gym memberships

Free onsite parking

Complimentary meals during shifts

Job summary

The Belfry Hotel & Resort in Sutton Coldfield is seeking a Retail Supervisor for our Golf Shop. You will lead the golf retail operation, deliver an exceptional check-in and shopping experience, and maximise revenue streams with a strong emphasis on service quality.

We value experienced golf retail leaders, a customer-first attitude, and the ability to coach a busy team. The role includes development opportunities and extensive staff benefits, with a competitive base salary.

Qualifications

• Experienced in golf retail and leading a team within a busy retail environment.
• Strong customer service and communication skills.

Responsibilities

• Lead by example to deliver outstanding golf retail service and guest satisfaction.
• Oversee inventory and stock replenishment for the golf shop.
• Handle guest inquiries and manage daily retail operations of the shop.
• Coordinate with golf academy for after-sales and custom fit services.
• Develop corporate merchandise and collaborate with sales teams.

Skills

Golf retail experience

Job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Golf Shop

Our Golf Shop team are experts in helping golfers of all abilities, providing advice, demonstrations, and a welcoming shopping experience that reflects the prestige of The Belfry. Working here means being part of a dynamic, fast-paced retail environment where passion for golf meets outstanding customer service.

The base annual rate for this role is £27,639 per annum, plus service charge.

About the role

As the retail supervisor, you will be responsible for supervising the organisation and delivery of the golf retail operation within The Belfry. Taking ownership to deliver an exceptional retail and golf check-in experience to all customers. Ensuring all revenue streams are maximised capitalising on revenue opportunities. Championing customer service by exceeding customers' expectations through consistently high professional standards of service. Ensuring compliance with health and safety regulations.

Key responsibilities of this role include:

• Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Maintaining consistent guest satisfaction through collating guest feedback and communicating this with the team, implementing changes or training where necessary
• Supporting the inventory controller on the retail stock operation by overseeing the receiving, handling, replenishment and stock taking of the inventory
• To directly deal with problems, enquiries and complaints from guests and members. Keeping the golf management team updated where required.
• Implement regular and effective pre shift briefing and de-briefing sessions with the team.
• Supporting head professional with additional retail at the academy
• Oversee the custom fit after sales service liaising closely with the golf academy team
• Further develop corporate merchandise offering and sales in collaboration with golf sales team

About you

The ideal candidate will be experienced in golf retail either as part of a Golf Club or standalone sports business and experienced in leading a team within a busy retail environment. You will also be able to:

• Provide leadership, direction and support to the employees of the golf retail department to develop a highly motivated and engaged team, who can deliver excellent standards of service in all areas

Demonstrate exceptional customer service and communication skills

Be passionate about working in a high-quality retail environment that celebrates individual and team success

Learning & Development

We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.