Golf Operations Supervisor: Guest Service & Events

Fairmont; St Andrews; Presencial; GBP 18 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff shuttle service

TRONC based on hours

Gratuities on top of salary

Complimentary staff canteen

50% off dining in F&B outlets

Employee rates for Spa and green fees

Gym and pool access

Growth opportunities

On-the-job training

PressReader

Resumo da oferta

Fairmont St Andrews in St Andrews, Scotland, is seeking a Golf Operations Attendant to coordinate, assist and supervise day-to-day golf department operations focused on guest service, retail, events and outdoor services.

You will deliver five-star service to golfers, engage with guests to obtain feedback, support tournament events such as the Scottish Seniors Open, and work closely with the Director of Golf and Golf Operations Manager to maintain standards.

Qualificações

• A love for all things Golf
• Experience in a guest facing role would be advantageous
• Must be eligible to live and work in the UK

Responsabilidades

• The delivery of first class, five star customer service to all golfers and to lead and instill the value of outstanding service delivery into the entire golf team.
• Must be totally guest focused at all times.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from the Director of Golf if necessary but at the same time able to show a clear autonomy and ownership of guest issues and to see an issue through to a positive resolution.
• The roles directly linked and associated with guest service will include retail, meet and greet, on course (golf course ranger roles and marshalling) and event management of golf events.
• Empowered to provide excellent customer service within company standards and to focus on colleague ownership and resolution of guest issues.
• To be actively involved in and performing direct roles in the day to day operational running of the golf
• To support the tournament function of the resort (for example, the Scottish Seniors Open).
• Other tasks set by the Director of Golf and the Golf Operations Manager

Conhecimentos

Love golf

Guest-facing experience

Descrição da oferta de emprego

Fairmont St Andrews in St Andrews, Scotland, is seeking a Golf Operations Attendant to coordinate, assist and supervise day-to-day golf department operations focused on guest service, retail, events and outdoor services.

You will deliver five-star service to golfers, engage with guests to obtain feedback, support tournament events such as the Scottish Seniors Open, and work closely with the Director of Golf and Golf Operations Manager to maintain standards.