Reception Supervisor

SmartRecruiters, Inc.; St Andrews; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free annual night stay

Staff discounts for self & family

Free staff shuttle

Meals on duty

Pool, gym & classes access

Complimentary golf

Wellbeing support

Staff events

Job summary

Fairmont St. Andrews is seeking a Reception Supervisor to lead our front office team in St Andrews, offering luxury service and memorable guest experiences.

You will welcome VIP guests, manage pre-arrival checks, and support the Front Office Manager to ensure seamless stays, superior service, and flawless operations in a 5-star setting.

Qualifications

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.
• Eye for detail and genuine passion for service.

Responsibilities

• Take ownership of daily pre-arrival checks and ensure every detail is accurate.
• Personally welcome VIPs, Accor Live Limitless members, and returning guests.
• Step in for the Assistant Front Office Manager when needed during briefings and arrivals.
• Act as the go-to contact for guests throughout their stay and resolve issues professionally.

Skills

Guest-facing experience

Leadership

Communication skills

Problem solving

Attention to detail

Job description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

We're looking for a Reception Supervisor to join our team in St Andrews, where luxury service meets unforgettable guest experiences.

In this role, you'll be the face of the hotel - leading from the front, anticipating guest needs, and ensuring every stay is seamless, personal, and memorable. If you're passionate about hospitality and thrive on delivering exceptional service, this is your chance to shine.

• Taking ownership of daily pre-arrival checks to make sure every detail is spot on.
• Personally welcoming VIPs, Accor Live Limitless,and returning guests.
• Stepping in for the Assistant Front Office Manager when needed, from pre-convention briefings to group arrivals.
• Acting as the go-to contact for guests throughout their stay, resolving issues with ease and professionalism.

At our resort, every team member plays a role in shaping world-class experiences. You'll be part of a supportive, dynamic environment where your growth and development matter as much as the guest journey.

Qualifications

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.
• Someone with an eye for detail and a genuine passion for service.

Additional Information

• Free annual night stay (permanent staff)
• Big hotel discounts for you, friends & family - plus worldwide Accor perks
• Free staff shuttle, meals on duty & full access to pool, gym & classes
• Complimentary golf & gym
• Wellbeing support with VIVUP & long service rewards
• Staff events, Christmas gifts & family celebrations