Casual Golf Operations Attendant

Fairmont Hotels & Resorts; St Andrews; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Staff shuttle service to/from St And​e

TRONC-based gratuities

Gratuities on top of salary

Development opportunities across Accor

Complimentary staff canteen

50% dining discount in F&B outlets

Staff rates for Spa treatments and gol

Gym and pool access

On-the-job training

Regular social events

PressReader access

Job summary

Fairmont St. Andrews is seeking a Golf Operations Attendant to coordinate, assist and supervise day-to-day golf department operations. Focus areas include guest service, retail, event management and outdoor services.

You will deliver five-star service, engage with guests to resolve issues, and support on-course roles and tournaments within a luxury hotel setting on the outskirts of St Andrews.

Qualifications

• When you love golf, you understand guest needs and expectations.
• Experience in guest-facing roles helps deliver five-star service.
• You must be eligible to live and work in the UK.

Responsibilities

• Deliver first class five-star service to all golfers and lead by example.
• Stay guest-focused at all times and warmly welcome guests.
• Interact with guests to gather feedback and resolve issues, escalating when needed.
• Support retail, meet and greet, on-course roles, and event management.
• Provide excellent customer service within company standards and empower colleagues.
• Be involved in day-to-day golf operations and support tournament events.

Skills

Golf knowledge

Guest service experience

Eligibility to work in UK

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf.

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

A rare opportunity has arisen for a Golf Operations Attendant to join our busy team! We are looking for someone to coordinate, assist and supervise the day to day operations of the golf department with the key focus areas being guest service, retail, event management and outdoor services.

A little more about what you will be doing:

• The delivery of first class, five star customer service to all golfers and to lead and instill the value of outstanding service delivery into the entire golf team.
• Must be totally guest focused at all times.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from the Director of Golf if necessary but at the same time able to show a clear autonomy and ownership of guest issues and to see an issue through to a positive resolution.
• The roles directly linked and associated with guest service will include retail, meet and greet, on course (golf course ranger roles and marshalling) and event management of golf events.
• Empowered to provide excellent customer service within company standards and to focus on colleague ownership and resolution of guest issues.
• To be actively involved in and performing direct roles in the day to day operational running of the golf
• To support the tournament function of the resort (for example, the Scottish Seniors Open).
• Other tasks set by the Director of Golf and the Golf Operations Manager

Qualifications

• A love for all things Golf
• Experience in a guest facing role would be advantageous
• Must be eligible to live and work in the UK

Additional Information

• Staff shuttle service to/from St Andrews
• Very competitive equal share of TRONC based on hours worked
• Gratuities on top of salary and TRONC
• Opportunities for development and growth across Accor properties worldwide
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events
• Access to PressReader