Casual Golf Operations Attendant

Fairmont; St Andrews; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff shuttle service

TRONC based on hours

Gratuities on top of salary

Opportunities for development across (

Complimentary staff canteen

50% off dining in F&B outlets

Employee rates for Spa treatments and

Access to gym and pool services

Regular social events

Access to PressReader

Job summary

Fairmont is seeking a Golf Operations Attendant to coordinate, assist and supervise day-to-day golf department operations with a focus on guest service, retail, event management and outdoor services.

You will deliver first-class service to all golfers, manage guest feedback and issue resolution, and support on-course roles, meet and greet, and golf events including tournaments. This role offers staff facilities and discounts and growth opportunities across Accor properties.

Qualifications

• A love for all things Golf.
• Experience in a guest facing role would be advantageous.
• Must be eligible to live and work in the UK.

Responsibilities

• Coordinate, assist and supervise day to day operations of the golf department.
• Deliver first class, five star customer service to all golfers and lead the team in service delivery.
• Interact with guests to obtain feedback and resolve issues, escalating to Directors when needed.
• Involve in retail, meet and greet, on course ranger/marshalling and event management of golf events.
• Provide excellent customer service within company standards and drive guest issue resolution.
• Be actively involved in day-to-day operational running of the golf course.
• Support the tournament function of the resort (e.g. Scottish Seniors Open).
• Handle other tasks set by the Director of Golf and Golf Operations Manager.

Skills

Golf knowledge

Guest facing experience

Eligible to work in UK

Job description

Job Description

A rare opportunity has arisen for a Golf Operations Attendant to join our busy team! We are looking for someone to coordinate, assist and supervise the day to day operations of the golf department with the key focus areas being guest service, retail, event management and outdoor services.

A little more about what you will be doing:

• The delivery of first class, five star customer service to all golfers and to lead and instill the value of outstanding service delivery into the entire golf team.
• Must be totally guest focused at all times.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from the Director of Golf if necessary but at the same time able to show a clear autonomy and ownership of guest issues and to see an issue through to a positive resolution.
• The roles directly linked and associated with guest service will include retail, meet and greet, on course (golf course ranger roles and marshalling) and event management of golf events.
• Empowered to provide excellent customer service within company standards and to focus on colleague ownership and resolution of guest issues.
• To be actively involved in and performing direct roles in the day to day operational running of the golf
• To support the tournament function of the resort (for example, the Scottish Seniors Open).
• Other tasks set by the Director of Golf and the Golf Operations Manager

Qualifications

• A love for all things Golf
• Experience in a guest facing role would be advantageous
• Must be eligible to live and work in the UK

Additional Information

• Staff shuttle service to/from St Andrews
• Very competitive equal share of TRONC based on hours worked
• Gratuities on top of salary and TRONC
• Opportunities for development and growth across Accor properties worldwide
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events
• Access to PressReader