Go-Live Client Onboarding & Sales Support Lead

Barclaycard; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Barclaycard is looking for a Client Onboarding & Sales Support Executive in Northampton. In this office-based role, you will facilitate client transitions to live operations, providing administrative, pricing, and operational support to the sales department. Key responsibilities include ensuring successful onboarding, preparing documentation, and managing client interactions. The ideal candidate has knowledge of the payments industry, previous customer support experience, and strong communication skills. Join a diverse and inclusive team focused on client success.

Qualifications

• Demonstrated knowledge of the payments industry.
• Proven ability to deliver exceptional service in technical or operational settings.
• Previous experience in payments or customer support roles.
• Familiarity with payment products (Acceptance/Gateway).
• Excellent communication and presentation skills.

Responsibilities

• Oversee client onboarding processes to achieve successful 'go live' status.
• Support sales teams by preparing pricing letters, contracts, and onboarding applications.
• Collect Know Your Customer (KYC) documentation and maintain CRM databases and reports.
• Manage direct communications with key clients.

Skills

Knowledge of payments industry

Exceptional service delivery

Client-facing experience

Communication skills

Microsoft Office Suite proficiency

Job description

Barclaycard is looking for a Client Onboarding & Sales Support Executive in Northampton. In this office-based role, you will facilitate client transitions to live operations, providing administrative, pricing, and operational support to the sales department. Key responsibilities include ensuring successful onboarding, preparing documentation, and managing client interactions. The ideal candidate has knowledge of the payments industry, previous customer support experience, and strong communication skills. Join a diverse and inclusive team focused on client success.