Global Client Services Specialist — Onboarding & KYC/AML

Alpha UK; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Life insurance

Pension scheme

Private Healthcare

25 days Holiday

LinkedIn learning

Gratitudes rewards

Career progression

Job summary

Corpay in London is seeking a Client Services Officer to support onboarding, ongoing account management, and high-touch service for a global client portfolio. You will work with Sales, Compliance, Operations, Front Office teams, and banking partners to ensure service excellence and regulatory compliance.

The role involves client lifecycle management, SLA adherence, and collaboration across internal and external stakeholders, reporting to the Client Services Manager.

Qualifications

• Minimum 2 years experience in a client-facing, client services, onboarding, or KYC-related role.
• Knowledge of KYC and AML documentation requirements.
• Strong client relationship management and stakeholder engagement skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to delivering accurate work.
• Effective time management and organisational abilities.
• Ability to analyse problems, think strategically, and take a holistic approach to decision-making.
• Demonstrated ability to work proactively in a fast-paced environment.
• Strong collaboration skills and a team-oriented mindset.
• Commercial awareness and a commitment to delivering outstanding client outcomes.
• Experience within financial services, payments, FX, fintech, or alternative investments would be advantageous.

Responsibilities

• Supporting clients throughout the entire client lifecycle, from onboarding through ongoing account management.
• Managing client service requests and delivering a high-touch service experience across a global client portfolio.
• Processing client reviews and ensuring Service Level Agreements are consistently achieved.
• Maintaining strong relationships with internal stakeholders, banking partners, and clients.
• Collaborating with Front Office teams before and after sale to support client retention and satisfaction.
• Investigating and resolving client and internal queries in a timely and professional manner.
• Identifying opportunities to improve client servicing and operational efficiencies.
• Participating in business and operational projects while ensuring requirements are fully understood and delivered.
• Monitoring adherence to departmental processes, procedures, and regulatory requirements.
• Supporting KYC and AML-related activities and maintaining accurate client records.
• Delivering work accurately and efficiently while managing multiple priorities and deadlines.
• Contributing to a culture of continuous improvement, accountability, and service excellence.

Skills

Client relationship management

KYC and AML knowledge

Stakeholder engagement

Excellent verbal and written comms

Attention to detail

Time management

Team collaboration

Job description

Corpay in London is seeking a Client Services Officer to support onboarding, ongoing account management, and high-touch service for a global client portfolio. You will work with Sales, Compliance, Operations, Front Office teams, and banking partners to ensure service excellence and regulatory compliance.

The role involves client lifecycle management, SLA adherence, and collaboration across internal and external stakeholders, reporting to the Client Services Manager.