Global IT Support Analyst - Hybrid, 365 & Intune Expert

Proxima; Greater London; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

Continuous training and development

Job summary

Proxima in London is seeking an IT Support Analyst to support our global workforce across multiple offices. You will troubleshoot Microsoft 365, Intune, Windows devices, mobile tech, and business-critical applications, ensuring colleagues receive a responsive, professional service.

Based in the London office with a hybrid model (around three days per week in the office), you will own tickets from intake to resolution and provide support to users across the organisation.

Qualifications

• Experience solving Microsoft 365, Intune and SharePoint issues.
• Strong customer service and clear communication.
• Ability to manage onboarding and offboarding processes.
• Experience supporting hybrid/remote users.

Responsibilities

• Act as the first point of contact for IT support requests.
• Manage incidents and requests through the service desk system.
• Diagnose and resolve hardware, software and Microsoft 365 issues.
• Support Windows laptops and mobile devices (iOS and Android).
• Provision and configure new user accounts, devices and access.
• Manage end-to-end IT onboarding and offboarding, including laptops and access.
• Support office technology including meeting rooms, printers and AV equipment.
• Assist with IT projects and rollouts.
• Participate in device lifecycle management including laptop builds, replacements, stock and asset tracking.
• Support user access management, including password resets, MFA setup, and permission requests.

Skills

Microsoft 365 administration

Intune management

Entra/AD experience

MFA setup

SharePoint administration

Cyber security awareness

Customer service

Communication skills

Remote support

Onboarding/offboarding processes

Tools

Intune

SharePoint

Microsoft 365 Admin Center

Job description

Proxima in London is seeking an IT Support Analyst to support our global workforce across multiple offices. You will troubleshoot Microsoft 365, Intune, Windows devices, mobile tech, and business-critical applications, ensuring colleagues receive a responsive, professional service.

Based in the London office with a hybrid model (around three days per week in the office), you will own tickets from intake to resolution and provide support to users across the organisation.