Audio Visual Field Service Engineer in London

Energy Jobline ZR; Greater London; On-site; GBP 32,000 - 48,000; Full time

Job summary

Energy Jobline ZR is seeking an experienced Audio Visual Field Service Engineer to install, maintain and fault-find a wide range of professional AV systems at customer sites. You will diagnose issues on-site, provide effective solutions and ensure systems operate to the highest standards.

The role is hands-on and travel‑heavy, requiring strong technical knowledge, problem‑solving ability and a professional customer-focused approach.

Qualifications

• Experience in a field service or AV engineering role.
• Strong fault-finding and diagnostic skills.
• Comfortable working independently at customer sites.
• Customer-focused with excellent communication.
• Organised and able to manage competing priorities.
• Hands-on practical problem solving.
• Familiar with IT networks and AV control systems.
• Willingness to travel for the role.

Responsibilities

• Attend customer sites to perform planned and reactive AV service work.
• Diagnose and resolve faults across AV equipment and systems.
• Install, configure and commission AV equipment as required.
• Carry out preventative maintenance and health checks.
• Troubleshoot audio, video, control and connectivity issues.
• Replace, repair and configure AV equipment and components.
• Coordinate with manufacturers, suppliers and internal teams to resolve issues.
• Provide clear technical explanations and support to customers.
• Complete accurate service reports and equipment records.
• Ensure work is completed safely and in line with procedures.
• Travel to customer sites across the UK region, with occasional overnight stays.

Skills

Field service experience

Fault-finding

Independent working

Customer-focused

Communication skills

Travel flexibility

UK driving licence

IP networks

Tools

Crestron

Extron

Q-SYS

HDMI/HDBaseT

Job description

Job Description

We are looking for an experienced and motivated Audio Visual Field Service Engineer to join our growing team.

This is a hands‑on field-based role, responsible for installing, maintaining, servicing and fault‑finding a wide range of professional AV systems at customer sites. You will work directly with customers to diagnose technical issues, deliver effective solutions and ensure AV systems are operating to the highest standard.

The ideal candidate will have strong technical knowledge, excellent problem‑solving skills and a professional approach to customer service.

Key Responsibilities

• Attend customer sites to carry out planned and reactive AV service work.
• Diagnose and resolve faults across a range of audio visual equipment and systems.
• Install, configure and commission AV equipment where required.
• Carry out preventative maintenance and system health checks.
• Troubleshoot audio, video, control and connectivity issues.
• Replace, repair and configure AV equipment and associated components.
• Work with manufacturers, suppliers and internal technical teams to resolve complex issues.
• Provide clear technical explanations and support to customers.
• Complete accurate service reports, job sheets and equipment records.
• Ensure all work is completed safely, professionally and in accordance with company procedures.
• Travel to customer sites throughout [UK / region], with occasional overnight stays where required.

About You

• Experienced in a field service, AV engineering or similar technical role.
• Confident fault‑finding and diagnosing technical issues.
• Comfortable working independently at customer sites.
• Customer‑focused with excellent communication skills.
• Organised, reliable and able to manage competing priorities.
• Practical and hands‑on, with a methodical approach to problem solving.
• Comfortable working with IT networks, IP devices and AV control systems.
• Willing to travel as part of the role.
• A full UK driving licence holder.

Technical Experience

Experience with some or all of the following would be advantageous:

• Professional audio and video systems
• Displays, projectors and LED screens
• Video conferencing systems
• Digital signage
• DSPs and audio processing
• AV control systems
• Crestron, Extron, Q-SYS or similar platforms
• HDMI, HDBaseT, SDI and signal distribution
• IP networking and AV-over-IP
• Microsoft Teams Rooms
• Basic electrical and cabling knowledge