Global Cloud & Systems Operations Engineer

Universal Music Group UK; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Universal Music Group in London seeks a Systems Engineer to join the Operations Center. You will apply server and cloud management skills to ensure smooth, ongoing operation of the global infrastructure and communicate results to stakeholders.

The role requires 3+ years in server/enterprise cloud, virtualization knowledge, scripting for automation, and excellent communication across technical and non-technical audiences.

Qualifications

• Minimum three years' experience in technical server management and/or enterprise Cloud systems.
• Strong knowledge of virtualization technology (VMware, Hyper-V).
• Experience with scripting to develop automation and reporting.
• Exposure to managing large cloud server infrastructure on AWS and/or Azure.
• Communicate clearly in both the written and verbal mode to technical and non-technical audiences.
• Knowledge of Infrastructure as Code.

Responsibilities

• Diagnose and solve problems, frequently under time constraints and business pressure.
• Contribute to detailed capacity and performance analysis.
• Work with vendors and global/regional IT groups to resolve problems in a timely manner.
• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication.
• Monitor infrastructure operational alerts e.g., environmental, server performance and devices and elevate as necessary.
• Maintain high quality process and procedure documentation.
• Maintain and implement high quality operational standards, processes and procedures.
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures.
• Maintain & enhance knowledge of key technologies.
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks.
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required.
• Participate in developing automation to reduce the time spent on routine tasks.
• This position will be shift-based.

Skills

People skills

Clear communicator

Team collaboration

Problem solving

Customer focus

Diplomacy

Negotiation

Education

Bachelor’s Degree in CS/Engineering

AWS Certification

MCSE Certification

ITIL Foundation

Tools

VMware

Hyper-V

Git

AWS

Azure

Job description

Universal Music Group in London seeks a Systems Engineer to join the Operations Center. You will apply server and cloud management skills to ensure smooth, ongoing operation of the global infrastructure and communicate results to stakeholders.

The role requires 3+ years in server/enterprise cloud, virtualization knowledge, scripting for automation, and excellent communication across technical and non-technical audiences.