Field IT Helpdesk Engineer (Travel Required)

i2i Recruitment Limited; Box; On-site; GBP 25,000 - 32,000; Full time

Job summary

i2i Recruitment Limited is seeking an IT support professional to join their service team. The role involves responding to support requests, troubleshooting IT issues, and providing remote assistance to customers across various environments.

You will visit customer sites, work with teams to escalate when needed, and keep customers updated on progress while documenting work accurately. The position emphasizes customer service, friendly communication, and hands-on problem solving.

Qualifications

• Previous IT helpdesk or technical support experience.
• Full, clean UK driving licence.
• Willingness to travel to customer sites.
• Friendly and approachable communication skills.
• Problem-solving mindset and pride in delivering excellent customer support.

Responsibilities

• Responding to support requests and troubleshooting a range of IT issues.
• Providing clear, friendly technical support by phone, email and remote access.
• Visiting customer sites to provide hands-on technical support.
• Keeping customers updated on progress and accurately recording your work.
• Identifying when issues require escalation and involving the appropriate technical teams.

Skills

IT support experience

Communication skills

Problem-solving

Travel willingness

Driving licence

Job description

i2i Recruitment Limited is seeking an IT support professional to join their service team. The role involves responding to support requests, troubleshooting IT issues, and providing remote assistance to customers across various environments.

You will visit customer sites, work with teams to escalate when needed, and keep customers updated on progress while documenting work accurately. The position emphasizes customer service, friendly communication, and hands-on problem solving.