Hybrid Technical Support Engineer – Global Expert

Watson-Marlow Fluid Technology Solutions; Falmouth; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Generous holiday allowance

Volunteer leave

Inclusion program

Job summary

Watson-Marlow Fluid Technology Solutions in the UK is seeking a talented Technical Support Engineer to join our global service team. You will deliver expert technical assistance for Watson-Marlow products, diagnose faults, advise on maintenance, and help customers optimise performance across markets.

Working with sales, distributors and service partners, you will prepare quotes, support repairs, create technical documentation and deliver training.

Qualifications

• Proven problem-solving abilities in technical environments.
• Strong communication skills with stakeholders at all levels.
• Solid IT skills including MS Office suite.

Responsibilities

• Provide expert technical support for Watson-Marlow products to a global customer base.
• Diagnose faults and advise on maintenance, repairs and spare parts.
• Prepare quotes and coordinate repair authorisations and logistics.
• Create and distribute technical documentation and parts kits.
• Collaborate with Engineering, Product Management and Service teams to drive improvements.

Skills

Problem solving

Communication

IT skills

Independent worker

Education

HNC in Engineering (electronics)

Tools

PLC systems

Ethernet/IP

Job description

Watson-Marlow Fluid Technology Solutions in the UK is seeking a talented Technical Support Engineer to join our global service team. You will deliver expert technical assistance for Watson-Marlow products, diagnose faults, advise on maintenance, and help customers optimise performance across markets.

Working with sales, distributors and service partners, you will prepare quotes, support repairs, create technical documentation and deliver training.