Technical Support Analyst - Solve Problems, Delight Users

Tiger Eye; Norwich; On-site; GBP 26,000 - 34,000; Full time

Job summary

Tiger Eye is seeking a Technical Support Analyst to help customers get the most from their iManage systems. You will own queries from first contact to resolution, working with the Service Delivery Manager and the wider team.

You’ll troubleshoot via phone, email and our portal, provide clear updates, support system administration, and help drive new releases while sharing knowledge to prevent recurring issues.

Qualifications

• At least two years’ frontline technical support experience.
• Strong troubleshooting skills and a customer-first mindset.
• Clear communication and ability manage competing priorities.

Responsibilities

• Troubleshoot technical issues by phone, email and our support portal.
• Keep customers informed with clear, helpful updates.
• Support system administration, projects and new releases.
• Share knowledge and spot ways to prevent recurring problems.

Skills

Troubleshooting

Customer focus

Clear communication

Helpdesk software

Technical systems

Tools

Helpdesk systems

Job description

Tiger Eye is seeking a Technical Support Analyst to help customers get the most from their iManage systems. You will own queries from first contact to resolution, working with the Service Delivery Manager and the wider team.

You’ll troubleshoot via phone, email and our portal, provide clear updates, support system administration, and help drive new releases while sharing knowledge to prevent recurring issues.