Technical Customer Support Specialist (UK)

Insurance & Mobility Solutions; Crewe; On-site; GBP 24,000 - 30,000; Full time

Job summary

Insurance & Mobility Solutions is seeking a Customer Service Agent in the UK to ensure IMS products are delivered, remain operational, and that tracking and risk data are accurate. You will handle customer queries via ticketing systems and coordinate with engineering to associate devices with users.

You will perform troubleshooting, monitor data validity, process orders through IMS systems, and support office operations.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Strong organizational skills, ensuring all customer interactions and operational tasks are managed effectively.
• Ability to handle sensitive and confidential information professionally.
• Capable of working independently with limited supervision.

Responsibilities

• Respond to and resolve customer inquiries via ticketing systems, ensuring timely and professional communication.
• Ensure IMS devices installed in customer vehicles are correctly associated with user details by liaising with engineering teams and reviewing control reports.
• Identify and troubleshoot issues with IMS devices, performing over-the-air fixes or arranging service calls when necessary.
• Review customer data to ensure event, journey, and risk management scores are accurate, addressing any discrepancies.
• Ensure all customer orders and device installations are processed correctly through IMS systems.
• Contribute to maintaining smooth office operations, ensuring workspaces remain organized and functional.

Skills

Communication skills

Work under pressure

Organizational skills

Confidentiality

Independent worker

Customer service experience

Data trends analysis

Job description

Insurance & Mobility Solutions is seeking a Customer Service Agent in the UK to ensure IMS products are delivered, remain operational, and that tracking and risk data are accurate. You will handle customer queries via ticketing systems and coordinate with engineering to associate devices with users.

You will perform troubleshooting, monitor data validity, process orders through IMS systems, and support office operations.